Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

Showing 273 reviews with 5 stars · Clear filters

Brian H.
May 5, 2025
Excellent Customer Service
When I received my order confirmation, I noticed that somehow, the wrong shoe size was on it. I immediately contacted customer services, who responded almost immediately, and put into action, a resolution to correct the order to the size that I needed. Customer services cannot be faulted, it's just a pity that other companies, who shall remain unnamed, leave a lot to be desired in their lack of communications. The service from this company Norelie UK are highly recommended.
Response from Norelie UKMay 6, 2025
Hi Brian, Thank you so much for your thoughtful feedback — it truly made our day! We’re so glad to hear that our customer service team was able to quickly resolve the shoe size issue and make sure you got exactly what you needed. Mistakes can happen, but how they’re handled makes all the difference, and we're happy we could turn things around for you swiftly. Your kind words and recommendation mean a great deal to us. We’re proud to serve you and always here if you need anything further. Regards, Norelie
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Raimo Y.
May 5, 2025
Hyvä palvelu ja laadukasta tavaraa
Hyvä palvelu ja laadukasta tavaraa, tilausten toimitus sujuvaa.
Response from Norelie UKMay 6, 2025
Hei, Kiitos paljon ystävällisistä sanoistasi! Olemme todella iloisia kuullessamme, että olit tyytyväinen sekä palveluumme että tilauksesi laatuun. Meille merkitsee paljon tieto siitä, että kaikki sujui ongelmitta - juuri tällaisen kokemuksen haluamme antaa jokaiselle asiakkaalle. Jos joskus tarvitset jotain tai sinulla on kysyttävää tulevaisuudessa, olemme aina täällä sinua varten. Terveisin, Norelie
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Klant
May 4, 2025
Terugbetaling van 30% op mijn gekochte product!
Op 1 mei bestelde ik na veel twijfelen de Neck Releaser via Norelie. Op 2 mei stuurde Norelie me een mail dat ze 30% korting gaven op gans hun assortiment. Dit vond ik niet kunnen. Waarna ik een mail stuurde naar Norelie dat ik op 1 mei hun Neck Releaser had besteld en ze s anderdaags 30% op al hun producten Vandaag 4 mei krijg ik een mail van Norelie met hun excuses en ze handmatig de 30% op de gekochte Neck Releaser zullen terug storten aan mij. En inderdaad al een mail gekregen van Paypal dat ik een terugstorting heb ontvangen van Norelie Dit vind ik meer dan klantvriendelijkheid!!! Top van Norelie
Response from Norelie UKMay 5, 2025
Hallo, Hartelijk dank voor je attente bericht - ik ben echt blij om te horen dat alles naar tevredenheid is opgelost! Het betekent heel veel voor ons dat je, ondanks je aanvankelijke aarzeling, toch besloot om de Neck Releaser te proberen en ik ben heel blij dat we het goed konden maken toen de timing van onze korting oneerlijk voelde. Uw begrip en geduld worden echt gewaardeerd en ik ben blij dat de terugbetaling van 30% soepel is verlopen via PayPal. Bij Norelie geven we echt prioriteit aan onze klanten - niet alleen in woorden, maar door daden. Uw feedback bevestigt dat we op de goede weg zijn, en het moedigt ons aan om een stap verder te gaan. Bedankt dat u ons die kans geeft. Met vriendelijke groet, Norelie
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Roger G.
Apr 26, 2025
Excellent customer experience and…
Excellent customer experience and definitely worth your money time and effort engaging the people and products of Norelie UK - way to go guys 👍🥇👋
Response from Norelie UKApr 27, 2025
Hi Roger, Thank you very much for your kind words and for sharing your experience with Norelie UK. We are truly delighted to hear that you found both our products and customer service to be worth your time, money, and effort. Your feedback is incredibly encouraging to our entire team, and it motivates us to continue striving for excellence in everything we do. Please know that we are always here should you need any further assistance or support. It has been a pleasure to serve you, and we look forward to assisting you again in the future. Thank you once again for your trust and support. Regards, Norelie
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Michael W.
Apr 25, 2025
Very helpful staff who understood my…
Very helpful staff who understood my queries. These were dealt with swiftly. Would be very happy to do business with Norelie in the future. Many thanks. Michael Wardle
Response from Norelie UKApr 26, 2025
Hi Michael, Thank you so much for your kind and encouraging words! We’re truly pleased to hear that our team was able to assist you swiftly and that you felt understood and supported throughout your experience with us. Your satisfaction is very important to us, and your feedback really means a lot. We would be absolutely delighted to serve you again in the future. Should you ever need anything, we’re always just a message away. Regards, Norelie
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Judy F.
Apr 25, 2025
Great personal response
I made a mistake on my order and immediately emailed the company. They were very helpful and sorted my problem in two emails . Very friendly responses.
Response from Norelie UKApr 26, 2025
Hi Judy, Thank you so much for taking the time to share your experience with us! We’re so happy to hear that our team was able to assist you quickly and make the process smooth and easy for you. Your kind words about our friendly service truly mean a lot to us. It’s always our goal to ensure every customer feels supported and valued, and we’re delighted we could help sort everything out for you so promptly. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for choosing us! Regards, Norelie
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Anne M.
Apr 24, 2025
What a lovely company
What a lovely company. I had ordered with them before. After foot surgery I ordered again. The delivery company were not the best. This company got into finding my package and within a few hours it was on its way amazing customer service.
Response from Norelie UKApr 26, 2025
Hi Anne, Thank you so much for your kind and encouraging words! We are truly delighted to hear that you had another positive experience with us, especially during your recovery. It means a lot to know that our team could step in quickly and help locate your package, ensuring it reached you without further delay. Your trust and continued support inspire us to keep delivering the best service possible. If there’s anything more we can do for you as you continue your recovery, please don’t hesitate to reach out. We’re always here for you! Regards, Norelie
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Honora E.
Apr 24, 2025
Always efficient always on time FE
Always efficient always on time FE
Response from Norelie UKApr 26, 2025
Hi Honora, Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our service consistently efficient and timely. Your trust and satisfaction mean the world to us, and we are grateful for the opportunity to serve you. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We look forward to continuing to provide you with the best service possible! Regards, Norelie
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