Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

Showing 273 reviews with 5 stars · Clear filters

Nigel P.
Jul 10, 2025
Wrong size when opened
My parcel arrived and when opened I was disappointed to see that the Norelie insoles were the wrong size.I contacted Aimee by email at Norelie customer support, not expecting a response .Two emails and two hours later all sorted.Confirmation from Norelie of the correct size being delivered within the next few days.
Response from Norelie UKJul 10, 2025
Hi Nigel, Thank you so much for sharing your experience with us! I’m sorry to hear that your parcel initially contained the wrong size insoles, but I’m very glad we were able to help get it resolved so quickly. We really appreciate you taking the time to let us know. It’s wonderful to hear that our team could sort it out for you within just a couple of hours, and that your correct size is now on the way. If there’s anything else you need or if you have any further questions, please don’t hesitate to reach out. Thanks again for your kind words and for choosing Norelie! Best regards, Norelie
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Mrs Claire F.
Jul 8, 2025
Excellent communication
Very efficient service, deliverey was speedy and there was excellent communication. Customer service could not do enough for me when there was an issue that needed resolving.
Response from Norelie UKJul 9, 2025
Hi Claire, Thank you very much for taking the time to share your feedback with us. We’re truly delighted to hear that you found our service efficient, our delivery speedy, and our communication clear and effective. It’s especially rewarding to know that our customer service team was able to support you thoroughly and resolve the issue to your satisfaction. We pride ourselves on delivering not only quality products but also an outstanding service experience, and your comments affirm that commitment. Your kind words mean a great deal to us, and they motivate our entire team to continue striving for excellence. Should you have any further questions, concerns, or needs in the future, please don’t hesitate to get in touch. We’re always here to help. Thank you once again for choosing us. We look forward to serving you again soon. Warm regards, Norelie
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Margaret F.
Jul 1, 2025
An extremely good and helpful company to deal with
An extremely good company to deal with. I had a problem with packaging - customer support services were beyond helpful to solve this - a very reputable and transparent company who I highly recommend .
Response from Norelie UKJul 2, 2025
Hi Margaret, Thank you so much for your thoughtful feedback! We’re truly grateful for your kind words and delighted to hear that our customer support team was able to assist you promptly and effectively. It's always our goal to provide not only quality products but also reliable, transparent service you can count on. Your recommendation means the world to us. We’re honored to have earned your trust and look forward to serving you again in the future. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Warm regards, Norelie
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Joe M.
Jun 29, 2025
Plantar fasciitis
Firstly, as soon as I started to wear the insoles I had 'relief' from my plantar fasciitis! Secondly, I was unsure if I should use them in both shoes, so I emailed them and they replied within 15 minutes! I am very impressed and grateful!
Response from Norelie UKJun 30, 2025
Hi Joe, Thank you so much for your kind words! We’re absolutely delighted to hear that you experienced immediate relief from your plantar fasciitis after starting to use the insoles. That’s exactly the kind of result we hope for! We also appreciate you taking the time to mention our quick response time—our team is always here to help, and it's wonderful to know that you felt supported. Your feedback means a lot to us, and we’re grateful for your trust. If there’s anything more we can do for you, please don’t hesitate to reach out. Warm regards, Norelie
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Stuart W.
Jun 23, 2025
I incorrectly ordered the wrong size…
I incorrectly ordered the wrong size shoe inserts from Norelie having been recommended their products. The company were excellent in dealing with this issue, confirming the correct size would be issued at no cost, and no requirement to send back the original product.
Response from Norelie UKJun 24, 2025
Hi Stuart, Thank you so much for your lovely message and for choosing Norelie. We're delighted to hear that our team was able to resolve the sizing issue quickly and to your satisfaction. Our goal is always to make things as easy and positive as possible for our customers, and it’s wonderful to know that our service met your expectations. Your feedback truly means a lot to us! If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help. Regards, Norelie
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M P.
Jun 19, 2025
Exceptional service …
I live in the UK and was having some trouble operating a device. Ana and Aimee were amazingly kind and helpful, sending me very responsive emails. The feedback from this company exceeded any other online marketing that I have experienced.
Response from Norelie UKJun 21, 2025
Hi, Thank you so much for sharing your experience with us. We’re absolutely delighted to hear that Ana and Aimee were able to assist you so kindly and effectively. Providing helpful, timely support is something we strive for, and it’s wonderful to know that our team made a positive impression. Your kind feedback truly means a lot to us—especially your comment that our service exceeded your experiences with other online companies. That’s exactly what we aim for! If you ever need further assistance, we’re just an email away. Thank you again for choosing us, and warm greetings to you in the UK! Best regards, Norelie
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Guk G.
Jun 16, 2025
Wir hatten eine Reklamation
Wir hatten eine Reklamation. die nach einem sehr freundlichen Telefongespräch zügig und unbürokratisch bearbeitet wurde mit der kostenlosen Zustellung des Ersatzproduktes, das leider auch fehlerhaft war. Daraufhin wurde uns umgehend der komplette Kaufpreis erstattet. Alles wurde so in kürzester Zeit zu unserer vollen Zufriedenheit gelöst. Wir würden uns jederzeit wieder an Norelie wenden.
Response from Norelie UKJun 17, 2025
Hallo Guk, vielen Dank für Ihr freundliches Feedback und dafür, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut uns wirklich leid, dass das ursprüngliche Produkt und leider auch der Ersatz nicht Ihren Erwartungen entsprochen haben. Es freut uns jedoch sehr zu hören, dass unser Team alles schnell und zu Ihrer vollen Zufriedenheit lösen konnte. Ihr Verständnis und Ihr Vertrauen bedeuten uns sehr viel. Positive Kommentare wie der Ihre bestärken uns darin, auch weiterhin schnellen, freundlichen und lösungsorientierten Support zu bieten. Sollten Sie in Zukunft etwas benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir würden uns freuen, Ihnen jederzeit wieder helfen zu können. Mit freundlichen Grüßen, Norelie
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customer
Jun 15, 2025
A very helpful and extremely prompt…
A very helpful and extremely prompt service from this company. Very polite communications. Impressed customer service at its finest
Response from Norelie UKJun 16, 2025
Hi, Thank you very much for your kind words and positive feedback. We're delighted to hear that you were impressed with our service and found our communication polite and helpful. Providing prompt and courteous support is very important to us, and it's wonderful to know that it made a difference in your experience. Should you need any further assistance in the future, please don’t hesitate to reach out. We're always happy to help. Warm regards, Norelie
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