Susan
Great Customer Services
Unfortunately, I ordered the wrong size of inner sole on-line, and was therefore dismayed to receive a pair which were much too small. When I contacted Norelie Customer Services, Cherry kindly offered to send me a replacement of the correct size for no extra cost, and said I could pass on the smaller size to a friend . Great customer service!
Response from Norelie UKAug 19, 2025
Hi Susan, We sincerely appreciate you taking the time to share your experience with us. It’s wonderful to hear that Cherry was able to assist you and ensure you received the correct size without any extra cost. We’re so pleased that you were happy with the resolution and our customer service. Your kind words mean a lot to us, and we’re grateful for your trust in Norelie. Please don’t hesitate to reach out if we can ever be of further assistance. With gratitude, Norelie



