Nom NomNom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at [email protected] to learn more
Nom Nom (nomnomnow.com) has 1,851 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Figen
My furry friends loves a lot. He is so happy and he gets so excited when the feeding times come. Thank you very much for your great service
Response from Nom NomApr 26, 2021
Hi Figen, Thank you so much for sharing as we love to hear about special friends getting excited for their meals! Keeping sweet ones happy and healthy is our number one goal and we are so glad to be able to serve you and the ones you care about.
Raymond F.
My love this food
Julie
Our Peke’s love the chicken chow. Great company, quality food, fast delivery.
Response from Nom NomApr 23, 2021
Hi Julie, we are so glad that Peke loves Nom Nom! We're happy to send you fresh meals quickly to help keep your sweet one happy and healthy.
Marian M.
Made my dogs sick Cost a fortune to see at the vet for diaharrea Went online to cancel December 2020 and to my surprise in April 2021 I had a delivery a my door The customer service rep was rude and they would not refund my money I have disputed the charge Beware of the service
Response from Nom NomApr 13, 2021
We are sorry to hear that your pup was not feeling well! Some pups are more sensitive and do need a longer transition to mitigate digestive upset. We hope that he has been feeling better since. Unfortunately, upon checking your account we see that you had selected to skip orders and skipping orders is not the same as canceling your subscription. Because of this, a refund is not applicable since we were not notified of changes you wanted to make to your subscription. Nommers can cancel their subscription at any time in their account. We do send emails giving delivery updates and to check in on how their Nommer is doing to give them time to make changes to their account before their order change deadline. We wish the best for you and your pup moving forward and hope you find a diet that is suitable for him.
Natalie M.
Since starting Nom Nom Now, my pup Scarlet has been her happiest self! The tummy troubles she has dealt with for years are gone! 100% recommended to other pet owners!
Response from Nom NomApr 20, 2021
Hi Natalie, That is wonderful to hear that Scarlet is happier and healthier with Nom Nom! Thank you so much for letting us know and we look forward to continuing to serve her the fresh meals she loves.
Mase
Foods great! If only my dogs could eat the hundreds of dollars of food per order. unbelievable and extremely frustrating. Wasting this food (which is great as long as it doesn't get submerged in water) which is the only adequate way to quickly thaw as a night in the fridge its still frozen and on the counter over night it gets room temp for to long. The cheapest plastic for packaging all to save a penny turns out it WASTE THE FOOD. The plastic is so cheap it break 50% of the time I simply place it in warm water. No stirring, no pressing or pushing. Just placing it in water to thaw. Pick it up 1 hour later the bag is filled with water and the food is soaked and soggy. Then my dog won't eat it. How do you come up with a million dollar idea and screw it up over the packaging? I understand its cheaper but if it ruins the products doesn't it void the purpose all together? -side note. Food is good if its thawed and not drowning in water. My dogs love it. But spending this kind of money and wasting so much has turned me away from nom nom compleltely. If you can't wrap your product with the intent for use, you have no business being in business. I spent over $500 total for just over a month worth of food. Maybe will be able to use $300 of it givin bags breaking. It is expensive enough without this bs. So my wife and I decided to hit the grocery store. We are making our own "nom nom" for 20% of the price every 3 days never frozen and no headache. So I owe nom nom a thank you for guiding the way. This rating is a 1 even though I believe the food is a 5. BUT if you can't eat the food well then. Doesnt matter how great it was once ruined. Sad, cuz if quality was used in packaging like the product I'd be ordering another month right now vs cooking for them. Thanks Nom Nom!
Response from Nom NomApr 13, 2021
We are sorry to hear about your experience. We hold ourselves to high standards and are always looking for ways to improve our service for our Nommers. Have you reached out to our Care Team so we can report this issue to our Kitchen Team? You can reach us by emailing us at [email protected] so we can work on resolving this issue for you. We're happy that you found a good diet for your pup moving forward and hope we can have the opportunity to serve them again in the future.
Happy
I love love love NomNom. The beef mash is my favorite but sometimes I feel there are too many potatoes in a package. More beef. Less potatoes. Please.
Milk T.
I was a big fan of nom nom and so was my dog. A few months ago my 13.5 year old dog starting getting uti's and her kidney levels were off. The doctor is now pulling her off nom nom as he says the amount of protein is so high for her age , I wish they would of followed up with us, and I think anyone with an elder dog should tripple check with their vet.
Response from Nom NomMar 29, 2021
Thanks for the feedback and sorry to hear of your dog’s diagnosis. First and foremost we’re glad you found the right diet to manage your dog. Our diets are moderate to high in protein and senior dogs typically benefit from such diets to maintain muscle mass. It’s a common misconception that elevated protein leads to kidney disease in dogs. There’s no evidence of such a link, but when kidney disease is diagnosed then a low phosphorus diet may be appropriate in later stages. Urinary tract infections are common in dogs that develop kidney disease because they lose the ability to concentrate urine and makes them more susceptible. We do encourage all Nommers to check bloodwork and their veterinarians advice frequently, and of course nom nom as a maintenance diet is not appropriate for all medical conditions. We hope to offer therapeutic diets in the future as we do know there are a range of conditions like kidney disease that benefit from a custom diet solution. We thank you for your time as a customer and hope to be able to serve you again in the future.
