Kim O.
Their customer service is horrible.
Their customer service is horrible.. my 1st box arrived on time…the 2nd box was lost in transit… I get it not their fault. Took another week to get the replacement that was lost in transit.. oh and PS They wanted to charge me for the box that was lost…. I had to talk to 2 folks there to get a replacement…Then they only sent me 14 days worth of food instead of an entire month.. when I called customer service they told me it would be ANOTHER WEEK to get more food delivered… so was my dog not supposed to eat for that week? Nothing there is organized…. How to you tell Me You’re sending a 1 month supply of food and per the plan on the site it shows they only sent me 14 days worth of meals… The call was disconnected after I was holding and no one ever got back to me after the call was dropped.. I immediately cancelled my service. Based on this I would NOT RECOMMEND this company at ALL!



