Nom NomReviews of nomnomnow.com

SCAM is the best way to describe this company.

Horrible customer service. I would give NO stars if I could, I was told it would be easy to cancel if my dog didn't like food. Several phone calls ( left message no response yet) 4 E-mails and again NO response. Also billed me before I even received the food and are trying to bill me agian for more food that my dog hasn't even tried yet.

ast delivery date. When I phoned customer service, I was told a replacement order would be sent and they’ll ensure this wouldn’t happen again. They had no answer when I asked how they would ensure this commitment as I’ve been told this the last two times. Keep in mind: food was to be delivered on Wednesday - NomNom won’t replace order until Friday and won’t ship it until Tuesday for delivery Wednesday (if I’m lucky) I have no dog food for a week! He’s going to have an upset belly resulting in diarrhea. This company doesn’t understand customer service or appreciate the value of loyalist. There are other options, luckily.

I can't even imagine how this company is in business. I waited for an interminable amount of time to get a shipment of food for my cat. When I finally got a tracking number it said, "pending." It's food!!! So I called the company, again waited and waited on hold, finally, a tape came on saying go on the website. Took over 24 hours for a response and another 24 hours for them to say they were sending a replacement. So now the replacement arrived-the food was HOT, the box crushed, the dry ice evaporated. Seriously, this is the first go-round and the last. My dog loves Farmer's Dog. Their customer service is impeccable. "Nom Nom" seems like they are playing business. Never again!

Two stars because we’re noticing more and more underweight packages. Our dog is on a 200g per meal plan and several packages are half. Do I really need to weigh 112 packages every time to make sure they stop cheating us when we pay over $300 for dog food?

Good food and the Probiotics Really Helped my sneezy stray cat be Friendly so tame enough to bring to vet. Huge difference 1st month. BUT I have a REAL BIG Problem with Shipping and other Management issues. WHY not send in FOAM to stay cold Longer. Bundles of food in my last order were Not put Together in a bag to help each other stay cold so they ended up rolling apart to warm faster. The dry ice doesn't last and gets the box wet (food pouches too when not in a plastic bag) End of Day shipping should NOT be an option cause on Super HOT Trucks all day. I don't feel Safe getting thawed food to re-freeze. The last order had inconsistent Portion sizes like some pouches more n some less. Now with this order .. With No Warning .. Nom decides to No Longer send the 'heads up' email to let you Edit or change delivery date. Really? They just want to get their money n send more food without improving the problem shipping to keep the food 100% safe. Gr8 food but management problems. I am seriously considering stopping due to ethics. Most problems in the last 3 months so wondering if a management change. These serious problems reduced my trust.

I was looking for fresh dog food, that is nutritious and top grade. I am very picky when selecting dog food and read some reviews and decided to try Nom Nom. This is my second day using the product and all I can say is WOW - rave reviews!! My dog is a very picky eater and ate his portion all in one sitting! Normally he picks at it and by evening, he still hasn't eaten it all. I am very impressed by this company and the dog food!! I will continue to order from them!

I've been using Nom Nom for almost two years, but recently had to canceled by account because of delivery and packing issues. My food was consistently arriving thawed and warm because they would ship it with gel packs and it would sit on delivery docks for days. I would call and complain and customer service would reissue a new delivery but the same would happen. The food would arrive thawed and warm. You cannot ship food with gel packs that thaw within hours and expect that to work. I don't know why they stopped using dry ice. I never had an issue when the food was shipped with dry ice. Also, one of my deliveries cat food was sent instead of dog food. Which forced me to cook fresh food for my dogs until they could get me the right shipment. My dog treats would consistently be missing from my order. I just got tired of the screw ups and that seemed to be happening with every delivery. I chose to cancel my account and find a new source because I lost trust in Nom Nom. I would not recommend using Nom Nom.