Maisy M.
Great customer service but a few…
Great customer service but a few hiccups. First order was ran over in front of my house then they said they would send me back up meals that I could freeze in case this situation happened again but I never got them but they did refund me for the box that got ran over, another time I never received my box on Friday and had to wait 5 days before receiving the new box, in the mean time I had nothing to feed my dog since they never sent the back up meals as promised. But my dog loves the food and seems to be of great quality.
Response from Nom NomSep 7, 2018
We're so sorry about all the mishaps! Occurrences like this are rare, but we're sorry this happened and the difficulty in resolving it. We understand the frustration and appreciate the feedback so we can fully understand the situation. We are glad to hear your pup loves the fresh, healthy meals!



