NOMATICReviews of nomatic.com

The product seems to be good quality, but the process to go through to get it returned has been a nightmare and would push me to purchase products from a different company in the future.

I ordered two bags from this company. They only shipped one and after emailing them since Dec 22, they still have not replied. When I messaged them on social media, they told me that the support team was behind and would get back to me. Still nothing.

I ordered the Travel Pack and the first one I received was defective. The snap button on the side of the Travel Pack was broken. I went online and exchanged it for a replacement, however, when I received the replacement backpack a piece of metal on the side of it tore through the lining of the product. Again, I went online to replace the defective product however I received a gift card that was $64 dollars less then the sale price of the product. Long story short, to have my defective product replaced I will have to pay an additional $64 dollar which in my opinion is ridiculous. I've reached out to NOMATIC's customer service department several times but I have not received a reply.

I have reached out to Nomatic multiple times via email and Facebook and have not received a response from them for 2 weeks now. I received an order confirmation and then 3 days later received another email stating that my order was cancelled and would be refunded. No refund has yet to appear on my credit card. Not recommending purchasing from them if their customer service is this unresponsive.

This has to be one of the worst customer service experiences I’ve ever experienced. There was an issue with my order and I’ve sent them 2 emails on 23rd and 29th. To this day, they did not respond to me. I tried contacting them on social media, they told me they cannot help me and I needed to email them instead. You’re better off buying from a company that gives a damn about their customers.

Ordered 3 weeks ago, bag still hasn't shipped despite customer service telling me 2 weeks ago it would ship within a week

I just ordered a backpack and a 2nd item and I instantly did not like the stiffness of the snaps, backpack, and the difficulty with the zippers. I went to the return page as I placed the items back in the box. I entered the requested info- and the site says my items were unfulfilled. I sent a FB message and they said to email info@nomatic. No phone calls allowed apparently! Totally disgusted

Tried to email nomadic since there is no customer service phone number. Waited for days. Emailed again. Waited another 4 days. I had a question about a sale item but the sale is done now. I’ve never seen this poor of customer service from an U.S. company with a highly rated product. I don’t get it.