NOMATICReviews of nomatic.com

issued a claim and heared nothing since then ! it's almost a month now. After contacting again, again no feedback ! this is not very customer oriented service :(

No response to email to let the customer know where their purchase was or when it was coming. Never responded to inquiries until a month after the original inquiry was placed. I disputed the credit card charge since this company charged me first before delivery., which is fine if they were responsive and made delivery within a reasonable amount of time, but that was far from the case. Will never do business with them again and have warned all my friends about their horrid customer service

-Order placed 1/3. -Order got canceled with no reason. Inquired about the order or refund 1/22 and got no reply. -Contacted again 1/24 for updates. -Finally got a reply on 1/27 saying that it was a system error and I'll get expedited shipping on the house. I don't need the backpack anymore... I left for my trip already.

I’d call it the worst customer service in the history of ever, but that would imply there was any customer service to speak of.

I ordered and received the messenger bag from Nomatic. After over two weeks for it to arrive I finally got to open the box. The messenger bag was quite a bit different from how it was described: very rigid material made it awkward to fill and also provided too limited space for a 300$ messenger bag. On top of that the zippers weren’t waterproof as it they claim, but at most water resistant, the very stiff bag didn’t stay up by itself when on the ground unless it was completely empty, and the magnetic pocket on the side didn’t close by itself, defeating the whole purpose of being magnetic. But I used It for a couple of weeks nonetheless, and that’s when the real problem happened. One day, while waiting for the train back home, standing with the bag on one shoulder, I hear a snap and see my bag with my laptop inside falling to the ground. One of the plastic supports for the shoulder strap attached to the bag’s side had broken out of nowhere. I was dumbfounded: my 2 weeks old 300$ messenger bag had failed to support the weight of a laptop, it’s charger and a bottle of water. I returned home furious and filed for the return right away, and after shipping the bag at my own expense and trying to contact Nomatic support several times I never received my money back. Everything considered, I paid 300$+ to risk my laptop’s integrity. The only way I can describe it is that Nomatic is a very well marketed scam. Don’t buy a Nomatic product, those are made with low quality materials while sold at the same price of top notch brands, too often defective, and the resemblance of their products with the relative commercials is as nonexistent as their costumer support.

I bought this backpack to take on my 2 week trip to 9 countries... I stopped using it after about two days. It was hard to pack, the cube took up so much space I had to empty everything out of it. The side pockets were hard to reach and the waist straps were not functional. I was extremely disappointed, but unfortunately I bought the backpack over 30 days before my trip. Worst impulse buy ever... I ended up using a backpack from Victoria Secret and my carry on instead. I packed the Nomatic away.

Terrible customer service. No response whatsoever. Will never buy from them again. If this is how their customer service is then their lifetime warranty doesn't mean anything.

Ordered an item on the 17th of December, on the 18th I get an email it was shipped. I try to follow the tracking link on the email (which does not work) and also I try to track the item via their page, which still shows nothing using the order/shipment id. 20 days lates I sent a message to support, because something could have gone wrong, festive season and all. 10 days later I still haven't received anything from support. What makes it worse is that this is a gift for a friend of mine who lives in a different country, and I promised him he would receive something for Christmas.