NOMATICReviews of nomatic.com

Worst customer service Worst customer service I have ever seen in my life. Ordered a 40L Bag on 2/22, after 3 days emailed them as there was no update and got the response that there was an error in my order and they will fix and update. it's been more than a week and the package is still in CA and has not left Fedex yet.

Update : So after 6 days of the run around with Fed EX...with 3 different people offering to get it fixed...nothing. No offer to reship, no information on delivery...NOTHING...SO basically Fed Ex delivers package to wrong address or not at all...and Nomatic answer is Here is a refund....Screw it..All respect for company gone. BUYER BEWARE Peter McKinnon I am ashamed I have followed you this closely....Cannot believe your name is associated with NOMATIC, Nomatic people make the company! The products are amazing and the customer service is even better. Within minutes of me posting a scathing comment about FED EX and the ability for those dipwadds to lose packages, Nomatic was on it. They are first class and willget my business EVERY SINGLE TIME!

The product is somewhat good, but after 2 years the zips fell apart on their own. They claim to have a lifetime warranty, but never fulfill it. I went through a 3 month process of asking for a replacement. They kept sending me a template email saying that they had approved my claim and in 2-3 days they would send me a replacement. Never did. They just go on an on until you're sick of it and give up. I found people in Twitter that had gone through the same process.

I originally purchased the Nomatic backpack with a lifetime warranty. The zipper broke after 1 year. I sent in a claim, it was approved and I received the wrong replacement bag. Its the cheaper version that does not have all the features as the the bag I originally purchased. Now no one is answering my emails!

I purchased all the Navigator line through kickstarter and i am yet to receive my items, its now close to a month of delay and no tracking number is provided, their customer support wont reply to refund requests and their response time is about 1-2 weeks. I would advise you to stay away from this brand, this is the most unprofessional handling of these issues i have ever experienced in my life.

My hope is that people will read these reviews before they purchase any products from Nomatic. On July 9th, my wife ordered a backpack for me that she expected to present to me as an anniversary gift and to celebrate my new job. According to their website, the order should have been dispatched by Monday, July 13th and received by July 20th. Needless to say, we didn’t receive the order by that date, we only received an order confirmation. My wife sent them an email on July 21st asking when we were going to get the backpack. On July 22nd, she received a reply and was advised that they would reach out to the warehouse and see why the order was being delayed. FIVE DAYS passed with no follow-up, so my wife emailed them asking for an update. They responded, saying that the order had been recreated and that it would take 1-3 days to process. Mind you, we NEVER got an explanation as to why the order was delayed in the first place. They have been EXTREMELY vague! On July 31st, we received a shipping notification with NO tracking number or estimated date of arrival. We have since attempted to contact them and have received no response, customer service is GHOST! And, as I am writing this, I DO NOT HAVE THE BAG THAT MY WIFE SPENT OVER $260 FOR!!! This has been an incredibly frustrating experience. At this point, I could care less about the quality of the bag. From this experience, I know that we will NEVER order another product from Nomatic, nor will we EVER recommend it to anyone!

Ordered 2 items and only 1 delivered (poor quality and looks like it's already been used!). Delivery conformation email states both items were delivered which is false. Sent multiple emails to customer service but absolutely no response, nothing! After seeing other poor reviews on here I would like to plaster the fact over social media that this company is atrocious, contemptible and shouldn't be allowed to trade! Disgusting company!

Absolutely useless customer service -- the company seems to have ZERO interest in responding to questions I raised for an order I placed over 2.5 weeks ago - the product should have shipped 2 weeks ago - it has not, no explanation, no willingness to respond to communications, no data on their web site NOTHING !!!!!!!