NOMATICReviews of nomatic.com

Their products are good quality , but their prices are very high and the worst is their customer support. they never reply an email or call.

The Products are awesome customer service leaves a lot to be desired wanted to ship a backpack as a gift so asked for a gift receipt that was a no so then asked for it to be shipped with out any documentation of the price paid that was a no as well Not very impressed with the service at all

I ordered the Travel Pack. The website claimed that the order is processed in one business day. My credit card was charged immediately. More than a week has passed and I still have not received any shipment update. My last three e mails to Customer Service have not even been answered as I asked Nomatic to cancel my order and issue an immediate refund. From my experience I am inclined to say that the company is involved in fraudulent business practices where they grab your money and then disappear.

Terrible customer service. Very slow to respond or no reply back. I ordered a Travel Pack that shows fulfilled with a UPS tracking number for over a week and when I check UPS still only shows the label created with no updates. Email customer service since you can not call anyone there and they take days to reach back to me only to tell me that they shipped it USPS. Log back on to my account to check the tracking number and still only shows the UPS tracking number with no updates. Terrible customer service. I was planning on buying a carry-on from them but will not be giving them any more of my business. Due to lack of customer service. I will send the extra money on a Tumi or Travel Pro.

I really didn’t expect this company to receive a 1 star review but here we are. I ordered the camera bag on Sept 10th after much thought and after following Peter McKinnon for years and growing to respect him and his recommendations, so I figured if he chose to work with this company it must be reputable and it must be a great backpack. Well, it has now been almost a month going back and forth with Cam B. (Camera Bag?) from customer service and I have yet to receive a shipping notification for my bag. The email responses seem quite generic and have been basically the same every time, which makes me question if I’m even talking to a real person or it’s an automated response. I’ve also read lots of reviews having the same problem as me and have decided to request a refund. I truly hope the refund process is not as painstaking as it has been for others and that I get my money back. I am so disappointed that I trusted this very popular influencer in my industry and that he tricked me into purchasing what is probably a very overpriced bag from a very sketchy company.

I bought a planner on sale and it never came. When I emailed them they didn't respond. They took $19 dollars from me and gave me nothing in return. Save your money and buy yourself a passion planner.

I have been a long time customer of Nomatic's over priced bags etc. They are great products but you can find better for same price and better customer service. I purchased a bag on a "scratch and dent" sale. I accidentally bought the wrong size bag (same price), emailed them my mistake within FIVE minutes after placing the order and they told me too bad. So I kept the bag, used it daily for not even a year when the zipper failed and eventually tore. Their warranty is SO GREAT that they couldn't cover anything from the scratch and dent sale, which was only small cosmetic blemishes mind you. Nothing that affected performance of the bag. I've since moved on to another brand that has much better customer service and warranty policies not to mention their "built for daily use" bags don't fall apart in less than 12 months. Not trying to convince anyone here, just giving my personal experience. If NOmatic products were as great as they claim I would have noticed by now after switching to another brand however, I haven't missed one single thing about my NOmatic bag. That was the last time I wasted money on that company.

Was looking forward to purchasing a number travel backpacks except the international shipping rate is excessive. The cost of shipping is more than half the price of the products even for the most basic shipping method. I frequently purchase goods with international shipping but this is an extreme cost. Very unlikely to purchase or recommend. Customer service advised it was due to too many items being lost when shipped but it is still a cheap shipping methods so it makes no sense.