NOMATICReviews of nomatic.com

I have a nightmarish experience dealing with Nomatic. I ordered a messenger bag which cost me $378 with shipping. I did not receive my order and contacted Nomatic asking for a refund as I had to buy an alternate from a local store. Despite that they sent me a replacement via order # 370396. I told them specifically not to ship a replacement as I will be out of the city and there won’t be anyone at home. Despite this all, they went ahead with shipment, which I did not receive as there was no one to receive it. I asked them that if they can not provide a refund, issue me a store credit which I can use in future. Today their idiotic customer service e mailed me that they will issue a credit once they receive the bag that I received. They can not get it through their thick skulls that the bag was not received so how can it be returned. Moreover the CS is so slow that it takes them six to seven days to reply through e mail. They do not have any other means of contact. Shame on you Nomatic. I never expected such poor CS from a North American business. I would advise everyone through social media platforms not to deal with Nomatic if they hold their money dear.

Nomatic makes it hard to make returns

The worse customer support ever. I tried reaching out for months to change my address for a previous order through kick starter since I had moved suddenly. I received a response 1 time that basically said I'm s**t out of luck. I sent 3 additional emails with no response from Nomatic. Finally I posted a comment where others can see and all of a sudden I get a response from the company indicating they can change the address to get me my product after I expressed concern of not receiving for over 2 months. This company lacks integrity and then proceeded to try and play it off like they have been trying to reach out to me, when that was the furthest thing from the case. I will never support this company again. Oh, yeah I ordered this last year and still don't have it.

Purchased in stock item. The Website states up to 3 days to process before shipping. A week later it did not ship. So I contacted them, they said for the specific item it takes a week to process. 3 weeks later it still did not ship had to contact them again. Finally on the 4the week it got shipped. Plus one week to get to me. 5 weeks from order date. Website and staff made no attempts to prepare us for 5 week shipping date.

Can't comment on the quality of the bag, because I haven't received it. I'm extremely disappointed in Nomatic. I purchased the bag in good faith it would arrive within a timeline stipulated on the website. It has now been two weeks since I purchased and the order still has not shipped. After inquiring into the shipping date, customer service let me know it would be 4-8 weeks because of back orders. I understand everyone is dealing with shipping issues and customs, however to make NO reference of this when purchasing the problem is shotty at best. My bag will no longer arrive in time for the trip I specifically purchased it for because it will likely arrive nearly three months after I ordered it. Bad business.

One star is too kind.. if there was Zero that is what my review would be...horrible service, shameful company, paid for items, showed id.. and bank statement of payment. Then a staff member harassed me saying I never sent in verification of id.. went back and forth for days.. they have no phone number to call for customer service not that they offer any. I would not recommend this company, they have bad business practices and do not value their customers. Dont support business like this.

These guys are Fraudsters, purchase a Peter Mckinnon bag for my son on the 15th of December, as the bag was considered “sold out” on there website before this time. They send a tracking shipment no date of the arrival or anything. Its past Christmas now, and oh their website said it ships 3-5 days after order. As well as they ship from Utah, but why does it say my shipment is being sent from Vietnam. They’re are a scamming company from Utah.

I purchased their top of the line carry on on November 20 2021 a week later they provided a track number, However the bag never came.. after one month, I emailed them and texted a message on their site and got no response 🤬 they TOOK my $350.00 dollars and I got Nothing they're thieves!