NOMATICReviews of nomatic.com

BEST CUSTOMER SERVICE EVER! I have used my Travel Pack /20 L for 3.5 years now. It is a Daily bag. I'm in Sales and beat this bag up in and out of my vehicle, peoples office, trade shows, Travel etc. There is No Need to sell you on the bag and its design, it will speak for itself. I had one issue with a zipper, a week ago, I sent a picture to their warranty department and immediately received a response and a call tag to ship it back to them freight free. All I was hoping for was a zipper to be fixed and I would still rock the 3.5 year old bag, because it still had some life because of the quality. They ended up sending me a Brand New Bag and completely replacing my old purchase. That was so painless and straight up great to see customer service doing what is right and even over the top. Don't worry about the sticker price on the bag, It seems steep but you get what you pay for with the quality and the customer service. Don't tell Nomatic, but I would pay way more for the bag if I knew how solid the transaction and bag warranty would be. Solid company. Lastly, The Tech bags are amazing too. Favorite thing about the bag is before you board a flight, do the strap tuck inside the pocket so you can hold it and carry it without the shoulder straps getting hung up on the plane seats. It fits fine under the seats as well. Simply put, Great Business and Products. T. Catalano

NOMATIC makes a great product and stands behind their warranty. I have a 3-year old backpack that needed a small repair. After receiving it NOMATIC sent me a brand new replacement within a few days of receiving my old backpack.

Bought a Nomatic Travel pack last week for roughly 330$+ After a week, they had a huge sale where the bag was 95$ off and any purchase made gets a free toiletry bag for free. Sad that I missed on the promo, I emailed support in hopes of being able to atleast get either a price match or the toiletry bag. Lo and behold, support was very fast to address my concern and provide me with a refund for the price difference as well as a free toiletry bag. This is amazing customer service and I am definitely happy with the company and will surely recommend them to friends.

Nomatic are honest, genuine, and has an excellent team. They have great products and amazing customer service.

I contacted Nomatic customer support after having an issue with one of their official abroad resellers. They responded quickly and made sure everything was solved. They went above and beyond. After such great support, I have no doubt I’ll stay a loyal customer. Thanks again.

Probably the best investment I've made to protect my gear! I literally use it 5 days a week all year round. I'm a traveling videographer for a marketing company and I got everything I need from one SLR with a lens, a drone, 3 lights, phone rigs, a gimbal, and action cams. Customer service just elevated the whole experience. The attention to client support is bar none just like the attention to detail on the products. I'm a fan! Quality products and quality service. One of the zippers broke down after daily abuse (No Joke) for over 2 years and they sent a replacement immediately because they stand behind their products. LOVE THEM!

I recently had an absolutely stellar experience with Brie from Nomatic Backpacks during a warranty claim. From the moment I reached out, Brie was a beacon of professionalism and warmth, making what could have been a tedious process feel effortless and genuinely pleasant. Navigating warranty issues can often be fraught with complications and long wait times, but Brie handled my concerns with such care and efficiency that it truly stood out. She was not only incredibly knowledgeable about the products but also empathetic to the disruption that a damaged item can cause in daily life. Her responses were quick, clear, and always reassuring, which made all the difference. What I appreciated most was Brie's proactive approach. She anticipated needs I hadn't even thought of, offering solutions that went above and beyond the standard protocol. It’s rare to encounter someone so committed to customer satisfaction. By the end of the process, not only was my issue resolved, but I also felt valued as a customer. Thanks to Brie, my trust in Nomatic Backpacks has only deepened. The company's commitment to high-quality products is matched by their choice of outstanding employees. If you're considering a purchase from them, know that you're in good hands, especially if you ever need to reach out for support. Brie's exceptional service has certainly made me a loyal customer for years to come.

I purchased the 1L Tiger Stripe Sling Bag last year at the same month of March. Of course NOMATIC solely commits its lifetime warranty. However, I had to pay for the shipment of the cost from any courier (For me it is DHL) and the cost of the shipment is 3760.96 PHP shipping from Philippines to Utah, which is overprice than the original price of the bag (3636.78 PHP). To my confusion, I was instructed to return them and pay for shipping and custom cost which would end up just to buy a new bag. So, I made a complaint to the Marketing Management (Cam). Then I got a reply email asking me if there was anything they could do. So, I explained what was my issue and quickly the let me know that I did not have to send the old bag; however, since I have already sent it, Cam compensated me by giving me a store credit to meet the Lifetime Warranty standards that NOMATIC has no matter where you are. If you are thinking of buying the bag outside the US, please be careful not to return the bag. They will send you a new one once the purchaser has been verified with the QR code attached on the bag. Very sincere customer service and I truly appreciate this. Thank you so much, Cam! Return Order #437348