Overpriced garbage. DO NOT BUY! 3 zips have ripped. Can barely open the bag anymore. Emailed multiple times regarding warranty claim and refund. No one responds.
Response from NOMATICJul 8, 2024
Hi C N,
We are so sorry about the experience you had with your bag! We are more than willing to help you out here! Our team will provide a quick response, (typically within 24 business hours) Can you please send an email to [email protected], so we can take a look into this issue for you?
Thank you!
NOMATIC Team
JK
Jai K.
Horrendous customer service
Horrendous customer service. Rather no customer service. No human being to talk to No one responds to emails. At £350 a bag you would expect better. Do they really expect people to buy with such atrocious customer service. Still waiting for my replacement / return.
Response from NOMATICMar 21, 2024
Hi Jai, I am one of the managers over here at NOMATIC. We are so sorry for the frustrating experience and would love to resolve this issue for you! Please send me an email at [email protected], so I can personally make sure this is taken care of for you!
-NOMATIC
JC
Jacob C.
Don't Bother
This is no longer a functioning company. I have been a customer for years, but I will no longer be one. Not only do you have to contact them just to get your order shipped, but once you receive it, it will be incorrect. I have tried contacting them to get the correct items, but they are ignoring me. I even offered to ship back the wrong item at my own expense, but they won't even acknowledge my email. Don't bother with Nomatic, you will just be frustrated and disappointed.
Response from NOMATICOct 5, 2023
Hi Jacob,
We are so sorry to hear that you received an incorrect item on your multi-item purchase. It looks like our team was able to get the 2 small packing cubes shipped to you on 9/19, as soon as you alerted us of the mistake, which was on 9/18. We are happy to hear this was received and resolved in a timely matter. It also looks like afterwards you were able to participate and utilize our lifetime guarantee on your Navigator 15L and were issued a replacement bag. How is the new bag working out for you? We love that customers can depend on us to stand behind the quality of our bags with our Lifetime Warranty!
FE
Feisal
WRONG ITEM DELIVERED!!!!!!
I have a trip coming up and ordered a 35L bag but received a PM CUBE PACK! when I collected the delivery my first initial thought was this is small because all online unboxing came in a big box, soo disappointed and I'm not sure if they will be able to deliver my bag on time for my trip.
Response from NOMATICAug 30, 2023
Hi Feisal, It looks like this was a GOMATIC (EU) purchase, but we spoke to our team over there and they confirmed that they were able to get the correct items over to you. We apologize for the mixup! It is very rare that something like this happens, but we are happy to hear our team was able to assist you with the replacement.
-NOMATIC Team
LU
Luca
Bag lost… customer service not answering
Happy to change this review accordingly to what I WILL receive.
So, ordered a backpack in time for my weekend trip. The shipping on the website says 1/3 days. Ordered 7 days in adavance.
Backpack seemed to be on the road the day after. Super excited about that.
4 days later I check the app “shop” that was suggested on the checkout page and the tracking was non existing. I checked with the customer service and after I day they got back to me giving me a DHL tracking that I was able to track and set a collection date few days after. The tracking is saying for the last 76 hours that it’s out for delivery. DHL saying that the parcel is not in their system. What the hell?
Customer service disappeared, no answer in 3 days. 300£ bag and this is the customer service that I get? Come on!
Oh, yeah no bag has arrived yet…
Response from NOMATICMar 30, 2023
Hi Luca,
We are so sorry to hear about your recent experience, but we are happy and ready to assist you and get this resolved! Could you please send your order number to our support team at [email protected] so we can continue to resolve this issue for you?
Thank you!
-NOMATIC Team
LA
Lauren
They remove all negative reviews
They remove all negative reviews from their website, so you cannot get honest and varied customer feedback. I just wrote a 2-star review with details on the pluses and minuses of the bag I ordered. I verified my review and when I go back to their website, my review is not there (which is doubly irritating because I took the time to write a detailed review). In fact, 0 of 248 reviews of this item are lower than 4 stars. They clearly remove any reviews that are less than 4 stars. In addition, they do not have free returns. They charge a handling fee and shipping charges on the return that is not disclosed well at the time of purchase nor on the product page. You would have to go to FAQs.
Response from NOMATICFeb 1, 2023
Hi Lauren,
We truly appreciate your feedback!
We were able to locate your review and it looks like it was just submitted on February 1, 2023. There is an automatic 14-day waiting period before all reviews are published on our site. We hear you on the feedback about the return policy, we do not currently offer free returns, but we are working on a way to allow that option in the future. Just a heads up, our Return & Exchanges policy link is provided on the footer of every product page and the home page on our site. We do have agents standing by on Live Chat, Phones, and Email available for quick responses Monday - Friday, so if you or anyone else browsing our site, have any questions about policies or about our products, we are easy to reach. We have reached out to you personally in reference to your concerns and hope that we can further communicate with you about your experience.
Thank you for your consideration and review,
-The NOMATIC Team
BL
Bruno L.
Customer service is deplorable.
Customer service is deplorable.
They took more than 2 months to assess my claim and the solution to fix the bag is to pay the shipping costs to send the backpack from Portugal to the US, which just that is worth more than 25% of the backpack current value.
Really disappointed with Nomatic and I will not buy anything from them ever again.
Response from NOMATICOct 4, 2022
We are so sorry to hear about your experience, please contact [email protected] so we can help find a better solution for you and turn this experience into a better one! We will be sure to have the team assist you in the perfect way.
-The NOMATIC Team
RP
Rich P.
AVOID this company
AVOID this company! Zero customer service!
No customer phone / text / email accessible. Even my order number is not recognized. I bought the bag from costco next as I trusted costco but it's totally independent from costco and no support at well.
And there's NO way you can return.
