NOMATICReviews of nomatic.com

I lost my package, it was never delivered where it was supposed to

Ordered a bag that showed as in stock. After 7 days of no shipping confirmation I reached out to the support team. After 4 additional days, they informed me the bag was backordered and will take 4 weeks to deliver. I replied with additional questions and have not heard back.. it's been 6 business days of silence. Really horrible customer service.. attempting to cancel my order now...

This company has horrible customer service and a poor return and exchange policy. After purchasing the travel bag for my husband for a trip, he decided not to take it as he felt the bag itself was too heavy. When we returned from our trip we wanted to return it but it was outside the "30 day return period." I thought they perhaps would be flexible with the return date since they still sell the product but they said no. I asked if I could simply exchange the product for the smaller and lighter backpack and again they said no. Most companies would want to satisfy their customers but not this company. They just want to take your money and don't care about pleasing customers. Now I'm stuck with a product I cannot use. DO NOT PURCHASE FROM THIS COMPANY.

Horrendous customer service. I purchased this bag and didn't love it as much as I thought, so I wanted to return it (in accordance with their "free" 30 day-return policy. I tried calling and sending messages, but nobody responds. Never shop with this company - if you need customer service for anything, it doesn't exist.

Terrible company! Do NOT buy their products. If you need to return items, they charge you $20 or more, but don't disclose this. And when you complain about them hiding this charge, they do nothing except 'understand your frustration'. I'm not sure this meets the legal definition of fraud or not, but it sure meets an ethical one. DO NOT TRUST NOMATIC - there are plenty of other better quality, less expensive bags on the market.

I bought the Nomatic 30L backpack but after 2hrs i changed my mind. Just liked how the other bag had the sunglasses case, water bottle holder, and etc. I emailed them immediately to tell them to cancel my order because i wanted a different bag. I also looked online and it said unfulfilled. I waited 4 hrs for a response and they told me they cant cancel the order. Because it was already shipped. It wasnt til another 4 hrs that recieved that my bag shipped. I explained that this wasnt right and i cancelled woth plenty of time before they shipped it. They told to send ot back for a refund but i would have to eat the shipping. I argued with them and got then to refund everything. Because i had it in email promising me that they will cover my return cost. Took about a week and a half to finalize everything.

I bought a $30 item from Nomatic through their website with the promise from them that "if you are not 100% satisfied with its quality, simply send it back, and we will give you your money back. No questions asked." The item arrived so late that I was not able to use it. I tried to make a return and they are charging a $20 "shipping fee" on my $29.99 item, giving me $9.99 back on my credit card. They twist the return system so that you will use a credit with their store since you get such a small amount of money returned to your credit card. I will not be shopping with this company again.

Good Products ? BAD Service After getting my Backpack wich seems to be okay i ordered another product. on 14 of April i got a confirmation that it is sended. But the link with tracking information was not working. A few days later again email with a link to a DHL Tracking Code. Tracking Number not existing at DHL. I wrote again and the told me to wait until 01. of May. Nothing happend and i wrote again. They promised to send the product again with another company and that i will recive the tracking link after the product ist sended. Still no tracking number and no answer anymore on my mail. if i mess up with first delivery i would really care that the resending is working