NOMATICReviews of nomatic.com

I've ordered two 40L backpacks, 12 days ago. After a confirmation of order, nothing. They still haven't shipped my bag. I reached out last week and have yet to get a response.

They do not ship my backpack. I ordered four weeks ago.

I am very disappointed with the customer service. If you cannot handle a sale, do not make one please! A lot of customers not getting their presents for their beloved in time. I wanted to surprise my boyfriend with this travel back bag but then out of nowhere my money got refunded four days ago and no explanation was given to me of why that might have happened. I ordered the bag 12 days ago and they did not even let me know what the issue is. I emailed them everywhere but no answer from them...As I can see a lot of customers are having issues regarding the service so please focus on quality and not quantity otherwise you will lose all of your customers for good.

I’ve bought a bundle with a Travel Pack. It was supposed to be delivered in 3-6 business days. It’s been 9 days and I can’t even get my tracking. They didn’t answer any email. A serious disrespect whit the costumer.

Beyond terrible. It's been 15 days and you haven't even shipped my product, I've tried to contact you multiple times and I'll I get is vague answers around the holidays season and that my product will be shipped "eventually". I will never buy a product with you again, and if I dont receive my bag within the next couple of days I'll just proceed to claim the 250 USD with my credit card company.

Submitted an order. Realized it was wrong. Emailed 30 seconds later. 3 days later, I get a reply saying they can’t change any order after submission (as if they could change it beforehand). These guys are a joke. Buy other bags, like Aer or Peak Design.

Order a Travel Pack 2.0 and within the first week both snaps that hold the should straps in broke. I was originally told to take it to a local seamstress/cobble to have it repaired and they would reimburse me. I was insulted that a company actually suggested I get it fixed on my time and money. So I filed a warranty claim and it was approved and was told a new bag would be shipped within 2 business day. I was also told that when I received my replacement bag that I would need to ship the old one back. I received the replacement bag today and it was the old 1.0 discontinued version. This is very shady business practices seeing that I'm not the only one this has happened too.

Ordered the travel pack 2.0 with bundle and received a defective travel pack-the snap fastener used to store shoulder strap was broken. The replacement Nomatic sent was the older discontinued model. Contacted Nomatic numerous times...still waiting for a response. I decided to purchase Nomatic’s product against instinct and fell for their marketing schemes. Can’t trust a company that only corresponds via email!