NomadinternetReviews of nomadinternet.com

Wish I had taken the time to read all the reviews before signing up but I was desperate for internet service. Had 14 days to to try it for free. Ordered it on 6/30/23 received it about a week later. Tried it in every room in the house but didn’t get good reception. Requested to return on 7/19 and received RMA same day and returned same day. They received in on 7/24 at 3:12 PM. It is 8/16/23 and I have called 4 times. They take all the information and always assure me I will receive an email the next day. It’s been 23 days and nothing..no credit..no email. They even sent me a past due notice even though the account was set up for auto pay with my credit card and they hit my account on 8/3/23 when I had returned it on 7/24/23. They have been a nightmare

Owner is currently being sued by the state of Texas. This was a scam.

I would give it zero stars if I could. Nightmare company. It’s an act of congress to get your account cancelled. Hundreds of dollars wasted never mind the absolute absurdity of it all. Don’t do it you’ll regret it. Just take a look at what they’ve done to people over and over on the Bbb website.

I've been dealing with them for over 2 months. I paid $299.00 for the Nomad Air after a month they finally sent me a cube they said it included 2 months travel plan for free of course it didn't work so they sent me a replacement they guaranteed would work well 3 weeks later I get it and if course it doesn't work. I called they told me the SIM card and the modem wasn't even in my name said my account wasn't even active. They said I needed someone from sales tech to call me back in within 12 hours. You guessed it no one called me back. So I call again and they tell me the same thing so I decided to call the billing department and they tell me they have no control over it. I had to wait for my call back. I'm so frustrated I just want my money back I honestly think they're too screw us over.

I WISH I COULD GIVE “0” STARS!!! I ordered the Nomad Air 3 months ago for my van. I have gotten a complete run around. They sent me the Cube after I said I didn’t want it as I need a 12v device; I sent it back and was assure by Heather that the Air would be sent right out. I waited two weeks; nothing. I called again and was told it would be sent out in a couple of days; nothing!! I called several times and left voicemails; never got a call back. Sent emails and more phone calls and was guaranteed that I would have the device by the 6/13, the day before my trip; you guessed it, nothing!!!!!! I now am leaving on a six week trip with two 12 year old boys and no internet!! I had said over and over that if they couldn’t get the device to me just give me a refund so that I could find another provider. I said please don’t leave me scrambling to find something else and was assured I would have the device!!!! Nomad has left me with no device and no refund!!!! SCAM!!!! DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!! Worst experience I have ever had as a consumer!!!!!!!

Everything went wrong! We ordered Nomad do to lack of options, and we live in a very rural area. We paid the up front fee's, $400+ and received the Nomad Air modem, set it up, basic plug and play, and were up and running. We definitely weren't getting the speeds that they said we were going to get, up to 100mbps, but we figured we wouldn't due to where we live. 3mbps wasn't going to cut it though. So we tried to contact Nomad... Mind you, this is three days after we received the modem. The site was down, the phone number was disconnected. We were terrified? There went $500+ for startup and service fees. We tried back a couple of days later and everything seemed to be up and running again. Nomad gave us a solution to reset the modem, so we did, and that helped considerably, took us up to about 18mbps. Low and behold, the weekend came, and back down to 3-4 mbps, or 0 mbps. Then Monday hit, and back up to 18 mbps. We gave them the benefit of a doubt knowing that the service is Verizon, and assuming there was a lot of phone traffic over the weekend taking the towers down on bandwidth. It's logic, we all know that if towers are overwhelmed with to many connections they will slow down. Remember this, when paying their upfront fee, you do not own any of the equipment they send you, it's supposedly for costumer care assistance, also they will not let you change the settings in the router they send you, I.E. the password or anything else. They block you from it totally, in which is illegal by FCC standards as far as I know. Anyway. As of last week, our internet went totally out for about 5 day, we finally received and answer back and got it turned back on at about 3mbps, or 0 mbps... We've had this service, or not really for about 2 months, and have had nothing but problems with it, and now we know during the weekends that we are getting throttled. Unfortunately we will be out $500.00 and not have anything to show for it, but we are definitely going to cut ties with Nomad, and look for something different. Buyers beware. Very shady company, very shady everything!

Waiting 3 months for an RMA. not even sure this company is still in business. Called Billing department it said it was a 9 minute hold time, after 26 minutes still waiting it went to voice mail

I started writing nomad to get info like how much , is there a data limit, is there a contract, etc., this guy wrote me back & said I could try it free for 60 days, instead of 30, I could cancel anytime, get a full refund, so I called to see if it was available in my area, she checked & said 4G was all over my area, I told her what the guy wrote me about 60 days instead of 30, she said I could NOT get the 60 days, only 30, so I agreed. I received the modem on 4-7-23, I moved it all over my house & my son even tried it in his house, it did work, but kept dropping the signal, I tried downloading the APP, but it said they were having problems with it, I tried calling many times, I spent hours on the phone, the recording kept assuring me to stay on the line, someone would be with me soon, it also gave me the option to leave a message, after a 15 minute plus wait on the phone, it told me to leave a message, and hung up, so I lost my place in line, because they never called me back, so I called again & again, only to wait. I have called & emailed, I got the girl only twice. I needed help getting it to work, they only emailed me the same info I already had, move it around! I was suppose to be charged $109 a month, but so far they have charged me $199 twice now, the first time after 2 weeks, and again since I have cancelled, and I still have NOT gotten my refund for the modem of $291.39, they received it on 4-27-23, and this is 5-22-23. I cancelled on 4-20-23, this is the poorest customer service ever, they have never corrected the spelling of my name either, charging me for something I don't have $199 twice, and won't give me my refund for the modem!