Herzog
I've been with Nomad for a year or so
I've been with Nomad for a year or so, it's been a bumpy ride to say the least! But I have been on a "Bring your own device" plan since day one, and my personal MiFi is finally aging out. Decided to try the Travel Air solution with the travel bag to see if it would work for my hunting land. The transition was not "one click" but as long as I followed the sales and support team's instructions everything went flawlessly. My advice, be patient, relax, and let the process work through the seemingly unnecessary delays. For me it has always worked out exactly as advertised! Thak you to "Sean Perkins" for the courteous and professional assistance today!
Response from NomadinternetMay 11, 2023
Dear y Herzog, Thank you for your honest feedback and your continued loyalty to Nomad. We understand that there can be bumps along the way, and we appreciate your patience and understanding as we work towards a smoother ride. We are pleased to hear that you've transitioned to our Travel Air solution with the travel bag for your hunting land. We understand that the transition process might not have been as instantaneous as desired, and we appreciate your patience and trust in our sales and support team's instructions. Your advice about patience is indeed valuable, and we thank you for sharing it. We're glad to hear that our services have, in the end, met your expectations and worked out as advertised. Your satisfaction is our ultimate goal, and your feedback encourages us to continue improving our processes to provide better service. We will certainly pass on your kind words to Sean Perkins. He, like the rest of our team, is committed to providing the best possible customer experience. Thank you once again for your support, and we look forward to continuing to serve your internet needs. Best Regards, Alex Customer Service Team, NomadInternet