NomadinternetReviews of nomadinternet.com

For many years I was a huge supporter and advocate for this company, they had their issues but I was always able to get resolve. We have experienced several technical difficulties over the last year with the service we have received from Nomad with 3 different modems in 3 different locations and have never received any of the credit we should have received for the referrals, regardless of that we would have still been willing to stay (we have been with Nomad since 2018/19) but due to the complete lack of customer care/support we have been forced to look into other options and now with excellent services provided by another company I have to wonder what made me so loyal for so long to a company who didn’t care about my needs. I have been struggling with our last remaining Nomad modem to get it returned but I am being ran In circles by what I believe must be an AI customer support bot. They still continue to try to charge my cards almost daily. Writing this review has been a last straw for me, I have asked everyone I have been in contact with to please get this resolved so I can maintain my many public outstanding reviews but my requests continue to fall on deaf ears. Breaking up is hard to do but needless to say our love affair is over and I now find myself in the hands of Elon and StarLink and I honestly have never been happier. Nomad has lost their way and one by one are finding out they are not the only fish in the sea. Proceed with caution

Arrived in Brazil yesterday December 2, 2022. Purchased 5 gig 30 day nomad E-sim. It was successfully installed in my s21 ultra via QR code. Following that there has been ongoing consultation with their tech people. Greater than 24 hours later I still have no connection. I have wasted greater than $50. US, I have wasted hours corresponding with folks with no clue. I am burning up my time in Rio on nonsense and can't use my phone.

It works better than HughesNet, when it works. There are a couple major issues with this service. 1) The router stops communication at least once a day, many times more than once. A reboot usually corrects the problem, sometimes it takes multiple reboots. 2) Twice now I have received message on my device from AT&T telling me I am out of data and to contact them. Talking to a person at Nomad is impossible, your dealings are via e-mail or their chat on the website. The first time after they messed with it several days they gave up and sent a new router, I was without internet for over a week. The second time, same story but I was without internet for over two weeks. Both new routers worked fine and they did give me credit for time without service. However I did not want credit, I wanted internet, that's what I paid for. The second something else comes along I am gone!