NomadinternetReviews of nomadinternet.com

Worst customer service ever. After Signing up for no upfront cost free trial, and waiting couple weeks I contact Customer Service and they said they needed a deposit for the modem so I gave them the deposit waited another two weeks and nothing and still nothing and they haven’t gave back my deposit or the money I paid for shipping for something that never shipped. They said they refunded me but my bank says no they have not.

Too bad there is no ZERO rating as they would get it. Twice they left me without service for 3 weeks blaming Verizon this last time and software the last time. Their customer service is a ZERO and their internet service is worse. It was really bad or I would have never written this review. Beware!

Description of complaint: I'm beyond pissed! So, Jan, 2025(maybe February), I saw nomad through search and signed up monthly wifi service with them. From day one of receiving the modem from them, I’ve had the worst service in my 54 years! IT WASNT EVEN ACTIVATED ON THEIR END&said they had to “swipe my lines”. 3 days later it's fixed, so I thought. Upon signing back on with the username and password, on the back of the modem, I get a message that says the username AND password you entered is incorrect! So I call them again, in which, again, they claim they have to swipe my lines, that it was an error on their end! YOU THINK?!? So I missed a month of using it from start! I've been fighting with them before my 14 day trial was up, emailing them, to please send me my refund and the return process link to return their equipment. Course you never get an actual person, but maybe 1% out of 100%! NO JOKE EITHER! JUST NOW, in July, last month, I FINALLY GET THE RETURN PROCESS LINK! SIX DANG PATHETIC MONTHS AFTER TGE FACT! All along, from day one, they send me disconnect messages, when my bill was already paid. In Feb,2025, I asked for a 6mo pause, as this allowed,&without being charged. I had 2 modems, one was paused for 6 months per the agent by text. Yet I got charged for 6 months of one modem paused!! Now they don’t want to refund the amount I’m owed! I cancelled service and got the shipping labels to return their stuff in July and emailed them proof! Yet they NOW, have sent me a late past due message, in which I yet again tell them I owe them nothing! I then get a your account has been disconnected and “we will charge you $600 for equipment, $20 reactivation fee&threatening to put bad marks on my credit report, as well as take legal action, in which I’m responsible for all fines and court costs! FOR WHAT? And TO THREATEN THEIR CUSTOMERS NO LESS! Pathetic disrespectful greedy degenerates! So for those just signing up and gloating about how good they are(which is why the one star), as I had good reviews of them at first, as well, until crappy spotty connection that would work and then not work, and can’t get an actual human to respond to you 6 MONTHS LATER AND AFTER THE FACT, just wait, they’ll soon ignore you&your messages will also be ignored. You can’t call them or chat&won’t even reply to you from the time you contacted them to 3 months after the fact! Let it be known that it will take them 3 hours to fix ONE LITTLE PROBLEM! THEN GET DISCONNECTED, as well, while on hold, and have to start all over! It is seriously not your effort and headaches, eventually, after choosing Nomad Internet! Nor your time or money!

If I could give it zero stars I would. This company has the absolute worst customer service of any business I've dealt with in the past 45 years. We have been without service for 4 days and they are giving us the run around. When it works it works good but we have many blips and slow times. Also they owe us money for a service we had cancelled and they never paid us. I would NEVER recommend this company to anyone!

Horrible customer service there is a Facebook page with real reviews do not deal with them scammers

I loved the internet service while traveling. The plan sounded great and affordable especially the ability to pause your service at anytime. I was supposed to be charged 20 dollars because my plan was paused until my next trip. Instead my account was debited $149. I contacted customer support, they verified the overcharge was their fault but refuse to refund me the overcharge. Instead, they added the overcharge as a credit to my account. I don't want a credit on my account, I just want the refund. Had it been an overcharge of 10 or 20 bucks, sure let it sit as a credit. But 149 dollars.. money doesn't grow on trees. You took the incorrect amount from my account now give it back. Simple.

Next to non exsistent support. Cancelling is a nightmare, weeks of back and forths with support with no help, always get told "a task has been created for the cancellation department they will email you" after hours of talking. Never recieve emails. They refuse to stop billing and charging you well past when they should.

They should have the option for no stars, because they deserve way less stars than this.. Run don't walk away from this company.. We've cancelled our service with them, now they want payment even though we cancelled services with them, they didn't want to let us cancel it, they were basically holding us hostage, we've found a much better company Ring planet Internet they have better plans, better customer service, better service, and etc. I'm bringing BBB into this issue and let them handle it, you guys aren't getting anymore money from us!!!