NomadinternetReviews of nomadinternet.com

After 5 months of "troubleshooting", them sending another router, and promises to refund money if the service doesn't work, their billing simply offered the most recent month refund (July) and this was after I sent both units back in May and asked for the refund. I could not even download the Speedtest page to test the speed most of the time. I will be reporting to FTC and BBB, disputing the charges, and leaving negative reviews in hopes others don't suffer through my experience.

I've been using them for TWO YEARS!! I would say when I first got it I loved it. I paid 30$ less then I do now and the internet gave me no problems. It seems like as it got more popular they started to get cocky. I was told the price went up because the internet service was going to improve..well there is no way that's true. I am only allowed wifi where I live so my options are limited, this internet is slow, it will freeze often in the middle of watching something. When I watch Tubi I can't even watch a movie because every min it freezes. There was NO OTHER OPTIONS when I first got it and then I just stayed but I'm so over it and am trying to get new internet that won't cost me 150$ a month and won't have to unplug daily to kinda reboot it and gets me faster better internet for a way better price. If you can find a different internet service, use it. This is some last resort type of service.

BAIT AND SWITCH. They promised a system before a given date but when that didn't happen I cancelled the order. That's when I was given a phone number to call and the Customer Service manager was on the phone. She offered to send me the system overnight. How could they ship it overnight if all my emails to them over the last weeks said it would be shipped as soon as available. So be careful when dealing with this company. They talk a good line but when it comes to delivering on their promises they come up very short. I won't do business with a company that will promise you one thing to get the sale but deliver on that promise. They were offering me an overnite shipment so they were offering me someone else's system just to keep my business at the expense of someone else.

After 3 routers, lie after lie, and inconvenience after inconvenience, I canceled my service. Everything that every "One Star" reviewer has said is completely true. They are dishonest and completely unethical. Slow correcting any problems and issuing credits but very quick to charge you account every month. Billing is the one area that they are definitely proficient in. If you are looking for fast reliable internet service with no data limits and no throttling this service is probably not going to work for you. It is NOT High Speed Internet Service with Unlimited Data and No Throttling. After you reach a certain data limit, (they will not tell you what that limit is, they want you to believe it is unlimited) the service slows down to dial up speed or stops working. There is No decent customer service, you can only "Chat" online. They do provide a telephone number, however, due to Covid they are unable to answer telephone calls, that makes no sense. Their hours of operation are Sunday - Saturday 10 am - 6 pm central time. As an alternative to this service, AT&T offers a 100GB monthly on the go, prepaid, no contract plan for $55.00 a month. T Mobile and Verizon offer similar plans that you can get directly from them, no need for a third party. Although, none of these plans are unlimited data, you are aware of that when you sign up for the service. You have the ability to track your usage, the monthly cost is considerably less and you can purchase additional data if you need it. In my opinion, Nomad Internet has out lived they usefulness, they are many more options available. Another example of their dishonest sleazy behavior. When I canceled my service, they had more than enough time to adjust my account and not bill me for a new cycle. However, they choice to charge my account anyway. I had to get my credit card company involved. For more honest reviews see Yelp. The reviews on their site are suspect, I didn't experience any of those pleasures, but I certainly experienced everything every "One Star" reviewer on this site and Yelp experienced.

If I could rate this a -10 that would be more than Nomad Internet is worth! With so many complaints against them, I will not go into the details. The service was fair - While It Worked. Once it quit working, I contacted their chat support - got their usual spiel about getting it to engineering and response within 24 to 48 hours. BUT, NO RESPONSE OF ANY KIND. Follow up contacts, still NO RESPONSE OF ANY KIND. Still no internet service from their router! Buyer Beware!

I have NEVER had worse customer service in my entire life. I own a web-based business and had to move into an RV so I needed internet to help me operate my business. The device arrived within a couple of days from ordering on 12/16 and it seemed to work well from the start. 3 weeks into service on 1/4, after a very important product launch day for my business - the router device suddenly stopped working. Visually it was showing a full signal, but it just wouldn't connect to the internet. I have limited cell service where I'm residing and so I had a difficult time contacting Nomad since I couldn't use internet on my phone. They have no phone support. None the less, I had a small bar of service to get on a chat with them with my phone, they tried trouble shooting with me for 2 hours and no luck. they said multiple times that they re-set my sim and it should work but it never did. I asked for a replacement and to make it urgent since I was not able to work. This was on Thursday 1/6 that a replacement router was ordered by their team for me and supposedly was put on a priority to send. I contacted their team on a daily basis for an update - each day they told me that it would be shipping out that day. After several days I asked to cancel, with that request they said they would overnight and send immediately. They never did - I had no internet for 9 days. And after a week the second router had still not been shipped. Finally, I found a local company to help me get my internet back which I should have done from the beginning. I once again, got on a chat with the team member and asked for them to cancel my membership and refund the membership and time I had lost without internet. They said I had passed the trial period so no refund will be given. I was appalled, because it wasn't as if I choose to not have the internet - the internet quite literally just stopped working. Had a known that the support would be so terrible I would never have continued past the trial period. I would never treat my customers they way that have treated me. They are very unethical and do not care to do the right thing. Now, I've just been billed and after looking at their policy until the device actually arrives to their facility I can continue being billed - there is no way to cancel unless they receive the device in hand. Be VERY careful with this company. On their FAQs there is a question that says "Is all of this for real? This seems too good to be true!" The answer is YES, it is too good to be true. Terrible customer service and they will no stay in business this way. I know I'm no the only person with this issue. they use T-Mobile's cell towers - I recommend going to T-Mobile directly to get internet and do not bother with this company. T-Mobile would have phone support as well as better customer service in my opinion as they're a larger company. Total scam and now I'm out hundreds without anything to show for it.

Triple billed for the same month of service. The phone number is a non working number. They will also only answer emails about cancelling service and returning equipment but not the fraudulent charges

Horrible. Fraud! Their phone number is not in service! My Nomad system doesn’t work but they keep charging me a monthly fee. It’s just a cheap hot spot from China with a T-Mobile SIM card.