Martindale-Nolo should be sued for defrauding consumers. This organization clearly violates California's Consumer Protection Laws and there are clearly now thousands that can attest to that.
Response from Nolo for lawyersMar 29, 2023
Hello Leonard,
We apologize for your experience with our Nolo leads program. We deliver thousands of leads to attorneys each day, and many of them convert into clients.
Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms.
Your feedback is important, and we value your insight as it helps us continually improve. We've reached out to you to gain further insight about your experience. Furthermore, we thank you for the opportunity to turn your customer experience into a positive one. Thank you!
TW
Tamar W.
Bait and switch
Nolo is targeting PAID keywords like "low cost lawyer" and "cheap lawyer" which I can provide screenshots of. However, the two lawyers I spoke with were $595 an hour (free consultation) and $375 for just the consultation. I have no idea in whose dictionary that would meet the criteria of "low cost lawyer." Maybe if you're in the 1%. These are misleading ads and lead both potential client and lawyer to waste their time. The reviews on Trustpilot say it all.
Edit: in response to their response, the point is you're using these as sponsored keywords. Don't. It's a complete lie.
Response from Nolo for lawyersFeb 10, 2023
Hi Tamar,
Thank you for your feedback. We are sorry to hear you had an unpleasant experience with the lawyer directory. Our lawyer directory consists of a wide range of local attorneys that handle cases on many different topics in your area. Unfortunately, we have no control over their set fees.
We want to thank you for bringing this to our attention. If possible, can you send us an email at [email protected] and include the information on the two lawyers you spoke with. We want to do our best to provide information on affordable, local attorneys. If they are not presenting themselves as such, we would like to be informed. We appreciate your feedback!
MM
Matthew M.
SCAM
FL Lawyer here (in a very large metro area). As many others said, this is a total SCAM. I was with a lead generating service that was bought out by a 2nd company, and then by M-N several years ago. The first 2 iterations brought me cases; maybe 25% were viable leads, but the number of clients signing up brought in significantly more revenue than my investment, so I was happy. Once M-N purchased the company, lead quality, sign-rate, and customer service have gone downhill. I signed a very large case (not from M-N) that took all my time. I cancelled the campaign while litigating the other matter (and cases I signed up on my own) for 2 years, not only because I was busy but because none of the leads were viable so it became a waste of money. Once I closed the big one, I figured I would give M-N another shot. Salespeople told me everything had changed - when nothing has. Leads are not viable, slim-to-no credits are given, and appeals are denied. They sold me that they changed their vetting process, but I am getting leads from potential out of state clients (where I am not licensed to practice). I ask for a credit based on it being outside of my geographic area, and then the lead is denied saying they dont have to vet the location of the case. Ridiculous. DO NOT WASTE YOUR MONEY!!! Fool me once, shame on you. Fool me twice......I feel like an idiot for actually believing they have changed their ways.
Response from Nolo for lawyersDec 9, 2022
Hello Matthew,
We apologize for your experience with our Nolo leads program. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy.
We have subscribing customers who have been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms. Your feedback is important and we value your insight, as it helps us continually improve.
We'd love the opportunity to reach out to you to gain further insight about your experience. Furthermore, we thank you in advance for the opportunity to turn your customer experience into a positive one. Thank you!
MB
Michael B.
It is a scam
It is a scam! Lawyers do not use this service. Their “leads” are not true leads. You will end up with response like “how did you get this numer?” Or “I never asked for an attorney” if you ask someone at the company where their leads come from they will not tell you. Stay away!
Response from Nolo for lawyersDec 6, 2022
Hello,
We apologize for your experience with our Nolo leads program. We deliver thousands of leads to attorneys each day, and many of them convert into clients.
Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms.
Your feedback is important and we value your insight, as it helps us continually improve. We have reached out to you to gain further insight about your experience.
Furthermore, we thank you for the opportunity to turn your customer experience into a positive one. Thank you!
CU
customer
Law Offices Of Antoinette Middleton, APC
I contacted the San Diego law offices of Antoinette Middleton when I had questions related to completing a living revocable trust using NOLO's Quicken WillMaker. Via short appointment, Ms. Middleton provided clear, thorough answers to each of my questions. She was extremely knowledgeable about the legal issues and skilled at translating legal terms into plain English! I now have a lawyer who I rely on for any future needs and highly recommend her to others.
Response from Nolo for lawyersOct 21, 2022
Hello,
Thank you for taking the time to leave a review. We are glad to know you were able to get your questions answered and complete your living revocable trust. We appreciate the feedback!
EN
Elliot N.
Terrible Customer Service - The Service is Even Worse
Unhelpful and uninformed staff makes the process of working with Martindale a nightmare.
I called in regard to denied lead disputes. I was finally able to reach a junior account manager. This person was not able to solve my problem. You do not have a dedicated account manager with this company. There is no one accountable to making sure you are taken care of. He immediately became defensive and it was clear he would not take the money on my account and refund it to me. I was NOT asking for a refund for actual services rendered. I was asking for a refund for the amount of money left in my account that has not yet been spent.
9/10 leads through this company have disconnected phone numbers and vague nonsensical information in their form submission. This is very difficult to get a return on your investment if you are an attorney looking for probate leads.
I signed up for only probate leads. I disputed leads where there is no estate that needs to be administered. This should be simple and cut and dry but it has been a disaster.
Probate is a simple process to define. 10/15 disputes I put up were denied.
In each of these cases, there was no estate to administer yet the company denied my dispute.
Overall a disaster in every regard. Do not work with Martindale. Do not pay for these leads. Do not waste your time.
EDIT and response
I called in and requested to speak to anyone who would be able to help me. At the bottom of this review response he said he would “like to reach out to me to make this better”.
I put in a request to speak to someone who could actually help. I was willing to schedule an appointment. No one had access to an account managers calendar- they said someone would reach out to me. I have not received an email, call, or text from anyone attempting to resolve my problem.
The only response I got was when I left a 1 star review on here and on yelp.
This tells you everything you need to know about this company. Great sales people to sell the service and kind responses to 1 star reviews.
ZERO customer service in between and a low quality product.
All I want is an account manager to schedule a call with me or at the very least reach out to solve my problem.
Response from Nolo for lawyersAug 17, 2022
Hi Elliot,
We’re sorry to hear about your experience. We also understand how important it is to have a dedicated point of contact. That is why we just hired more staff and are in the process of rolling out direct account management to our client base. We also appreciate the insight into your experience with our lead credit process. This is also an area in which we are exploring ways that will make the process more amicable and transparent to our clients.
We deliver thousands of leads to attorneys each day, and many of them convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms. Your feedback is important and we value your insight, as it helps us continually improve. We'd like the opportunity to reach out to you and gain further insight about your experience. We thank you for the opportunity to turn your customer experience into a positive one. Thank you!
LI
Lisa
Kotlar Hernandez & Cohen ... Best Law Firm
I can't praise the Law Firm of Kotlar Hernandez & Cohen enough for handling my legal needs after sustaining injuries in an auto accident. They personified respect, experience, integrity, trust and a passion for justice. I had the upmost pleasure working with
Adam Kotlar, Sherry Cohen & Kris Scotten who
successfully won the settlement for my personal injury case. Their warmth and attention lessened my worries during such a stressful ordeal. I wouldn't hesitate recommending this professional Law Firm.
AN
Angelic
Hedding law firm is the best!
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