Nolo for lawyersReviews of nolo.com

Response from Nolo for lawyersAug 23, 2023

Hello Samuel. We apologize for your experience with our Nolo leads program. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms. Your feedback is important and we value your insight, as it helps us continually improve. We would like to reach out to you to identify ways we can drive higher quality leads to improve your experience. Furthermore, we thank you for the opportunity to turn your customer experience into a positive one. Thank you!

Response from Nolo for lawyersJul 21, 2023

Hi Richard, Thank you for taking the time to leave a review. We are glad to know you were able to get your case resolved to your satisfaction! We appreciate the feedback!

Response from Nolo for lawyersJun 2, 2023

Hello, Frances We regret to hear that your experience was a negative one. Nolo offers a wide variety of services, one of which is connecting individuals needing legal help with law firms/attorneys in their local area. We pass along your information to those attorneys but do not directly control their intake/outreach processes. The chat on our site is part of our company, not a third party. Avvo is also a company under our overall legal offering. We take your privacy seriously. To review our privacy policy, you can go to https://www.internetbrands.com/privacy/privacy-main. Section 15.8 provides instructions on how to request your information be removed from our systems. We appreciate your feedback.

Response from Nolo for lawyersMay 15, 2023

Hi Shane, We regret you've had such a poor experience with our Nolo leads program. We deliver thousands of leads to attorneys daily, and many convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been clients for years that have grown their firms with our program. Your feedback is important as we continually seek to improve. We would appreciate the opportunity to gain further insight into your negative experience to turn it into a positive one. Please contact us at 877-248-4032 so one of our Customer Success team members can address your concerns.

Response from Nolo for lawyersMay 17, 2023

Hello ES, We apologize for your experience regarding our Nolo leads program. We are not in the business of selling individuals' personal information. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Your feedback is important and we value your insight, as it helps us continually improve. Thank you!

Response from Nolo for lawyersApr 13, 2023

Hi Marty, We apologize for your experience regarding our Nolo leads program. We are not in the business of selling individuals' personal information. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Your feedback is important and we value your insight, as it helps us continually improve. We would like to reach out to you to gain further insight about your experience. Furthermore, we thank you for the opportunity to turn your customer experience into a positive one. Thank you!