Bob S.
Online contract couldn't be modified, and was thus unusable.
I wanted boilerplate I could start with and then modify as necessary for website development contracts. I purchased the Nolo online form for this. Unfortunately, the form turned out to be "locked down" to (intentionally) make it impossible to make modifications other than those explicitly provided for. A tech support person told me the Nolo legal staff doesn't want customers modifying Nolo's language. This made the form effectively unusable for me, as I was unable to customize it to meet requirements of specific customers. To Nolo's credit, it did refund my purchase price without any hassle when I explained the problem.