Dissatisfied C.
Just had a Ravelco installed (2025)
Just had a Ravelco installed (2025). Installer was in a rush to take his wife/gf somewhere, whom he brought with him to work. I specifically asked installer to center plug which was agreed upon. Installer didn't center plug, which looks off. Installer lied about the situation when confronted. Installer was asked to remove panel and prove his claims, which were a lie. Ravelco owner provided small discount after complaining. However, installer initially wanted to abruptly remove harness and leave site with a hole in my car per Ravelco owner directive (good cop/bad cop game?). Installer then scratched inside of engine compartment in an "alleged" retaliatory action. No engine compartment protector was used except for an old dirty wool sweater. Installer commented that Ravelco apparently doesn't supply installers with proper tools. In fact, the installer actually waited for me to inspect engine compartment before closing it and said, "what do you think?". I said nothing to avoid another arguement. Although Ravelco may be a superior product to other anti-theft devices, the company appears to be held hostage to installers who simply don't care. And this problem isn't specific to Ravelco. It's a nation-wide issue that has spread like a virus due to how modern-day corporations treat their employees. There's very little to no loyalty and pride in work. It's just a job due to low wages. So, what can be learned from this experience? Watch your installer as a parent would a child. Children need direction, advice, positive reinforcement and redirection when necessary. Ask questions and set the tone for a good install experience. Would I purchase one again? Yes...but I'll request for a different installer. The problem isn't the product. It's how it's installed.
Response from California and Arizona RavelcoDec 11, 2025
Hi Jonathan, Thank you for taking the time to share such a detailed account of your experience. While I’m truly glad to hear you remain confident in the Ravelco product itself and would choose it again, I’m disappointed to learn that the installation experience left you frustrated. That is never the outcome we want for anyone who trusts us with their vehicle. Although we cannot discuss specific details publicly, I do want to clarify a few important points for future customers reading this: • Every Ravelco installation follows a strict, documented standard. Our installers do not “rush” work—each installation takes the time required to ensure the device performs exactly as engineered. • No part of your vehicle was ever left unsafe, incomplete, or at risk. We verified the installation was performed correctly and to Ravelco factory specifications. • We addressed your concerns immediately. You were offered on-site support, a review of the work, and a discount as a gesture of goodwill—even though the installation met all required standards. At Ravelco, we take great pride in our workmanship, our professionalism, and our commitment to doing things right. Thousands of customers across California and Arizona have trusted us to protect their vehicles, and we treat that responsibility very seriously. Still, your feedback matters. We’re always working to improve communication and the customer experience, and your comments help us do that. If you would like to discuss anything further or if there is anything more we can do for you, please reach out to me directly at any time. Thank you again for choosing Ravelco. — Rich B. Ravelco California & Arizona