Mark
Added travel fee.
I requested a quote from this company for the install on my vehicle. I even gave them the city that I was in. They quoted the advertised price and said that they would come to me for the install. Then in a subsequent email, they decided to add $100 to the install for a trip fee. Here is what it says on their website. The installation is included in the price of the Ravelco for the following major metropolitan areas. Mobile Installation Coverage Area Greater San Francisco Bay Area Greater Los Angeles/Orange/Inland Empire Area San Diego Metro Area Sacramento Metro Area Stockton to Fresno Area Phoenix, Tucson, Arizona Specifically says that installation is included in the price and that the Phoenix/Tucson area is included. It does not say Phoenix or Tucson. I am in Casa Grande which is right in the middle of that area.
Response from California and Arizona RavelcoFeb 19, 2026
Mark, you were told several times that there was no fee, but for some reason, you decided to stick with the idea there was. *We were very clear that there was no fee.* We told you that BEFORE you were scheduled and anyone showed up. The price was the advertised price and only sales tax was on top of that. You are not being truthful. Below was the "Initial" email where the fee was brought up, and we showed you the different ways the fee could be avoided. You even asked about a different location. In the end, we were coming to Tucson already, SO THERE WAS NO FEE, as was one of the options clearly given to you below: Mark wrote: Closer to us? Where would that be? Mark On Fri, Jan 30, 2026 at 9:44 AM Samantha Simpson wrote: Hi Mark , Sam here with California and Arizona Ravelco, I also wanted to let you know that Casa Grande is a little bit out of our service area. If your willing to drive in a little bit closer to us we can avoid a trip fee. Usually, the trip fee is $100. If we come to you to do 1 vehicle only. We can arrange a location where you can meet us to avoid that fee. If we have other installations in your area we don't charge the fee. Please give me a call if you have any questions. I'm happy to help you. Thanks again. Samantha Simpson From: Samantha To: iowa.agpilot Good morning Mark, Sam here with California and Arizona Ravelco. The price is $799.95 plus tax, installation is included in the price. We come to you to do the installation, its takes about 2 hours. Please feel free to call me directly if you have any questions or would like me place your order and get you scheduled, I'm happy to help you. Thanks so much. Sam Good morning guys. Just curious what install price would be in a Ford F350 in the Casa Grande AZ area. I see that the unit would cost $800 but wondered what it costs to have it installed. Thanks. Mark Noe