Dan R.
Experience was less than optimal
Experience was less than optimal. It was my requirement to be a part of the installation and I was told I could not by the manager. I explained that it was my vehicle and I needed to know. Still, I wasn’t allowed to watch when many have said other technicians allowed it without issue. I also wanted the unit in the panel below the steering console and the manager told me it couldn’t be done due to an airbag. This was actually untrue and the technician confirmed. The technician was just doing what he was told so I don’t fault him for anything he did, but the fact that they side-skirted my concerns and my requirements really turned me off from using their services ever again.
Response from California and Arizona RavelcoFeb 3, 2025
We are sorry for your experience, but we always try to be realistic with what the mounting requirements are based on what the truck manufacturer has behind the dash. WE WERE MISTAKEN on your vehicle. On the newer trucks, the airbag is in the way, and you had the prior year. Our apologies. We ask our customers to let us work by ourselves as it is a security product and when people watch over our shoulders it is difficult to do our job properly. If you take your vehicle to the dealership, they will tell you the same thing, we are not alone in this regard. I hope that the peace of mind knowing that your truck can not be stolen more than makes up for the mistake we made with the airbag position. We always try to accommodate mounting locations and go through the pros and cons short term and long term prior to installing the Ravelco. In the end, if we can install the device where our customers ask us to, we will.