dgray
Noble Knight
Ive bought quite a few items from the Noble Knight Games website and never had a single issue. My most recent order was a bit different though. The item I paid for was an "EX" grade item that was missing one small part (this item is generally cost prohibitive if completely intact and has its original packaging). The item I received in the mail was only missing a single part, but there was also significant wear to the parts, including several broken small parts. When I notified the Noble Knight that the set didn't match the grade I purchased, they immediately sent me a brand new, mint, set to "cherry pick" to replace any broken or worn parts. They also sent me a return label so I wouldn't have to pay return shipping. While Noble Night did accidentally send the wrong item, they 100% fixed it when notified. Because the only physical difference between the new set and the set I purchased was packaging, and a single missing part, they told that I could go ahead and just trade the sets out and send the old one back and keep the new one. Given the difficulty in finding a new set, and the cost differential, It was over the top nice of them !! TL;DR They are human beings not machines; on rare occasions the wrong thing gets shipped, or mis-graded. If they do make a mistake, they fix it for you immediately, and at no cost to you. The Noble Knight is an outstanding place to buy collectibles and minis !
Response from Noble Knight GamesNov 5, 2025
Thank you so much for the thoughtful and detailed review! We really appreciate you sharing your experience and understanding that, while mistakes can happen, we always want to make things right. We're glad our team was able to get you a proper replacement and ensure you were fully taken care of. Your kind words about our service and dedication mean a lot to everyone here at Noble Knight Games. Thanks for being such a loyal customer, and we hope your next find is another gem for your collection!




