Noble Knight GamesReviews of nobleknight.com

I had purchased a used game that was misslabled and opened it at home to find out it was missing parts. Through email we were able to get the problem corrected and they mailed me the parts. What srarted as a frustrating experience turned out to be a pleasant one. Thank you Noble Knight. I look forward to my next visit. (Edit spelling)

Ordered a mage knight with then but states near mint, package arrived but would just be in the box and plastics inside. So 2 of the piece arrived broken after waiting for weeks before they arrived. Expected to receive a Near Mint Condition but arrived broken. They should have atleast secured the pieces in the packaging but everything is just scrambles all together in the box of course it will not went well and it will broke upon shipping. Totally not satisfied on this order. Update: seller sends out replacement. Cant give 5 stars as something went wrong the first order but hoping this review will help them have good packaging next time. Replacement arrived fine. Thank you for fast action.

EDIT: I wish to amend my previous review, due to the extraordinary measures that Noble Knight Games has taken to address my concerns. My most pressing concern was not the payment for an item with missing parts; it was that the transaction left me feeling that I could not rely on the item descriptions for used products. Not only did Noble Knight Games act swiftly to correct the erroneous item descriptions, they also reached out to let me know that they had updated the descriptions; but, more importantly, they also informed that they had implemented some new procedures to help ensure that these kinds of description errors will occur less frequently in the future. Many thanks and much appreciation for Scott, the Customer Service Manager; he really took the time to understand why the accuracy of the used items descriptions was so important to me, and went above and beyond to keep me informed of the steps they had taken to correct the underlying issues. Thanks, Noble Knight Games! I purchased a copy of Star Fleet Battles Module X1 The X-Ships that was represented as a used but otherwise complete copy in VG+ condition. The slipcover clearly states that the product comes with a 64-page rule book, a 96-page book of ship systems displays (SSD), and 108 cardboard counters. The copy arrived without the 96-page SSD book; and, Noble Knight Games did not, initially, act to correct their error. The only option they left me was to purchase the only remaining copy, which was advertised as having no slipcover, but being in otherwise complete condition. They did, however, physically inspect the second copy to insure that all the other parts were included, after I requested it. In the process of trying to figure out how to somehow make myself whole without direct intervention from Customer Support, I put them onto to another item that was not as described in the product description text. They also physically inspected that product, and confirmed it was not what was listed, only one part from the described item. More than 30 days later, the erroneous description is still displayed. Not only did they do absolutely nothing to correct their mistake, I had to email back and forth with their Customer Support for 10 days, before ultimately deciding it was better to just buy the other listed copy than get into trying to do a return on a fairly inexpensive item.

Not always an actual description. The game state was shown as VG+/EX, with the comment about the sticker on the box, but also one of the miniatures was broken. For another two games all ok, as described.