Steelcase, Inc.Reviews of nl.steelcase.com

Rather brave of you to send this survey. First of all 6 weeks since order and no chair yet. We have reached out on several occasions, especially since the 'order fulfilled' signal was sent rather quickly after ordering. Over the past weeks the information was friendly but non informative and certainly not providing any insight in an actual delay. So 6 weeks down and counting, hoping to ever receive a chair.

Installation person came and assembled the chair but height adjustment is not working, height adjustment handle is keep on rotating no tightness, he tried to do all the possibilities ad told chair itself is a faulty item. you can also confirm with installation person. I didn't expect this to be like this. Also quality of the chair and plastic is not at all worthy for price. I'm totally disappointed need return and refund.

I’ve been waiting for my Steelcase Gesture chair since September 18th. The delivery experience has been incredibly frustrating, primarily due to the delivery company, VIR by JP, which has been unprofessional and unreliable. When they first attempted delivery on October 9th, they refused to bring the chair up to my apartment, expecting me to retrieve it directly from the truck on the street, which I declined. Since then, I’ve been in touch with Steelcase, and while they have tried to help, the issue remains unresolved. After a month of back-and-forth, I finally agreed to pick up the chair from the truck, and we scheduled delivery for October 28th. I even took a day off work to be available. However, on that day, the delivery company called, asking me to prepare my chair for pickup, mistakenly thinking I was returning it instead of waiting for its initial delivery. Frustrated, I contacted Steelcase again, and we rescheduled for November 5th. Today, November 4th, I was informed that the delivery had been postponed once more to November 8th. I genuinely appreciate Steelcase's products, but until they address these issues with their delivery partner, I will not consider future purchases. Their support team has tried to assist, but communication has been slow, and ultimately, they’ve been unable to effectively manage this delivery company. If you want to avoid waiting months for a product, I would strongly advise reconsidering any purchase from Steelcase.

SAV déplorable, 2 mois que j'attends une réponse pour ma chaise HS, à chaque relance on me demande de patienter sans pouvoir me dire si la réparation de la chaise va être prise en charge ou non. Edit: Premier message envoyé le 28 aout, plus de 3 mois après je n'ai toujours pas eu de réponse concrète, ils ne répondent même plus aux mails. A priori il y a du monde pour répondre ici mais pas au SAV...

I ordered a Steelcase Silq chair for €1,399 at the beginning of August this year. It took a month for it to arrive. When I went to assemble it, it turned out that the wrong footrest had been packed and the gas spring was too narrow, reaching all the way to the floor. After contacting customer service immediately and sending pictures of the problem, it took several weeks for the service engineer to arrive. He wasn't properly briefed on the problem and didn't have the right parts, so he left without solving the issues. Now, two and a half months after ordering, I still don't have a chair to sit on, and I'm still getting no answers from customer services. 𝗨𝗽𝗱𝗮𝘁𝗲 𝗮𝗳𝘁𝗲𝗿 𝗼𝗻𝗲 𝗺𝗼𝗿𝗲 𝗺𝗼𝗻𝘁𝗵: The service engineer arrived after another month. This time he came with the wrong spare part. He came with the identical gas spring instead of the correct footrest. He then wrapped the wrong gas spring in tape to make it fit the large hole in the footrest. The results is a botched repair and a chair that is not loadable with body weight without the gas spring hitting the floor. I have now reached out to the customer service in the hopes to return the chair after not having a place to sit, three months after ordering.

Purchased a chair from Steelcase and was happy to wait for the chair to be manufactured. I did not expect that the delivery service they use to notify me to select a delivery date then offer me no available dates for several days with no way to contact a person to find out if there was some problem, meanwhile repeatedly requesting that I book my delivery. Upon receiving available dates, the earliest was 11 days after that initial notification. Fine, not exactly enjoying the experience of purchasing my premium chair so far but I can wait 11 days. The morning of my delivery I get a cancellation notification and am informed that I will have a new date within 24 hours. At this point I'm losing faith in the delivery company so I email Steelcase to complain about the poor delivery service. That was days ago but haven't received any response from Steelcase. 48 hours later, I find a way to contact the delivery company (am only allowed to do so 48 hours after cancellation despite being told I would have a date within 24 hours) and I am offered a new delivery date a full 18 days from the initial notification but at this point I have no confidence in the company to deliver anything and no confidence in Steelcase to respond to any customer support enquiries or their choice of partners for things like repairs or support, let alone getting the chair back to them. I have requested they cancel my order and refund me so I can purchase from a competitor but, unsurprisingly, have had no response. Simple responses to queries might have done something to reassure me that they were a company which support their products.

The carrier could never managed to deliver my product in the Netherlands. So I requested a refund and got the money back in two days.

Menuda panda. Tendrán muy buena reputación internacional, pero en España desde luego que no. Más de año esperando noticias de la garantía y tras muchos mails, fotos y videos me hacen ghosting, o sea, dejan de contestar. Les aconsejo que no les compren nada porque no son de fiar.