Ninjacators LLCReviews of ninjacators.com

I purchased the Robot Lab from Ninjacators and they have been extremely professional and helpful in getting me up to speed on using their auto-trader system. I highly recommend them for anyone looking to make their trading easier and more profitable.

great support

I did not have a good customer support experience with Ninjacators when I had problems with one of their indicators. It all started with them taking several days to just verify that I had purchased the product and was entitled to customer support. Which was only resolved when I sent them a copy of my purchase receipt. Next, I spent a few more days demonstrating that I had followed all of their instructions and installed the product correctly, (i.e., removing their ninjascript indicator, reinstalled it, etc…) and still their product would not properly appear on my charts. Then, it took a few more days for them to come up with a solution that I should just try uninstalling NinjaTrader 8 and reinstall it adding their indicator first to see if it would work. Of course, that meant reinstalling every other indicator that I have and re-configuring all of my charts and settings, which would take me a few days to do correctly. When I objected to doing that before exhausting every other support option, then I was offered the solution of having them look at my computer via remotely logging into it and trying to get their indicator to work. The first available time slot for that was many more days away. Finally, before I was able to have the remote help session, I received an email stating that they were closing the help ticket, because they “hadn’t heard back yet” from me. Despite my many emails back and forth about the issue requesting customer support. Somehow, they decided that helping me get their indicator to work on my computer was not going to happen, and they were through trying to support their product. Moreover, many companies sell indicators for NinjaTrader 8, and what separates them is both the effectiveness of their products and the support that you receive when and if they do not work as described. In this case, Ninjacators customer support failed to be effective, reliable, or helpful after purchasing their product. As well, I was told that I can neither return or exchange it. At this point, I just want to forget dealing with this company, and encourage you to carefully consider who you spend your hard earned money with, and what support that you may or may not get if anything goes wrong with their products.

Online ordering and deals available.

He tenido muchos problemas con los indicadores, dejaron de funcionar , ya he enviado muchos correos, después de tanto me envían a soporte remoto y me dan cita 7 días después ... muy lento el servicio , recién había comprado otro paquete de indicadores y es fecha que no los puedo utilizar por que no se ven en el grafico. espero lo resuelvan pronto..

Too nearly to Review as I need some days to experience the results of the bots.

left msg and phone nbr for assistance but no one ever returned call. Unbelievable.

I have no problem and I can't get customer service on the phone and your chat service is useless