andrewludel
very patient and helpful
very patient and helpful
Response from Ninjacators LLCDec 8, 2023
Hello, Thank you for your review; we genuinely appreciate the feedback as we continuously strive to offer the best support we can!
Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Internet & Software · New York, New York
Excellent

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Excellent
Internet & Software · brooklyn, New York
Excellent

Internet & Software · Yonker, New York
Excellent
556 approved reviews, newest moderated first
andrewludel
very patient and helpful
Response from Ninjacators LLCDec 8, 2023
Hello, Thank you for your review; we genuinely appreciate the feedback as we continuously strive to offer the best support we can!
Kyle F.
I have just recently started with the platform and so far I have been impressed with service.
Response from Ninjacators LLCDec 8, 2023
Hi Kyle, Great to hear! We trust you're making the most of our Ninjacator Indicators on the NinjaTrader Platform. Feel free to reach out if you have any questions!
Oil-George
Good Customerservice!
Response from Ninjacators LLCDec 5, 2023
Hello! Thank you, our support team appreciates your review.
Samuel
Customer support is great. Unfortunately there’s no live chat where one can ask questions and get an answer straight away. You’ll have to wait, but regularly the answer in 24 hours excluding weekends. I live in Germany and I still get answers to my questions within 24 hours, so Patience is NEEDED. Michael Kaminsky you’re the Guy. No matter what kind of issues I have, he always help. He’ll even make a call with you on a time that’s suitable for you based on where you live to screenshare with you and help you set the tools right if you’re not getting it done. He’ll even help you choose the right indicator and with their love it or replace it in 30 days offer you can exchange the indicator based in the same price range. Now, I’ll try my level touch Trader and Nasdaq Edge for 3 months and I’ll probably write a new rating if I finally gotten profitable in my trading journey. Thanks again Michael Kaminsky
Response from Ninjacators LLCDec 5, 2023
Hi Samuel, We're delighted to hear that you appreciate our customer support, especially the dedicated assistance provided by our Agent Michael. Your patience and positive experience are truly valued, and we look forward to supporting you on your trading journey with the Level Touch Trader and Nasdaq Edge. Thank you for your kind words!
LDT
Eternal Fractals isn't working properly. Seems that everyone is interested in selling----and less interested in support.
Response from Ninjacators LLCDec 5, 2023
Hello! We regret any inconvenience caused. After reviewing your request, it appears our technical agent has been in contact with you, and you're seeking another remote session. While our technical team primarily assists with programs needing extensive support, we'll make every effort to accommodate your request. Our Agent Bill will reach out at the earliest available opportunity to provide further assistance. Thank you for your understanding.
John N.
easy and smooth transition to the training agenda
Response from Ninjacators LLCDec 5, 2023
Hi John, Thank you for your feedback, we're thrilled to hear of your positive experience!
dung D.
Black Friday purchased "Monster Trade" This indicator working very effective. Ninjacators engineers are very smart in this market. Thank you
Response from Ninjacators LLCDec 5, 2023
Hello, Thrilled that your Monster Trade purchase is proving effective; our team is delighted to have earned your appreciation—thank you.
Edet E.
I have reached out to their customer support, but got no response.
Response from Ninjacators LLCDec 5, 2023
Hi, We apologize for any inconvenience you've encountered. Upon reviewing your recent support request, we are awaiting your response to proceed. Your satisfaction is important to us, so please inform us if you haven't received our reply. We remain at your service and ready to assist!