Night Owl Security ProductsReviews of nightowlsp.com

Don’t purchase night owl Model: NVR-BTN8-8 (BTN8 Series) does not detect hard drive Customer service NO HELP waist of money

I had the series FTD for Night Owl security system that I purchased from Walmart it is a massive disappointment the human detection technology is completely broken constant alerts for garbage bags rigs bugs tree branches it has reached to the point of alarm fatigue where my phone constantly buzzes with fake alert so often I have to turn off the notifications completely I've stuck with this brand through four different systems if you want a system that actually distinguishes between a tree branch and a human being I'd look elsewhere

Number one, wait time number two tech support not helpful. They keep you on, hold until you hang up when they cannot solve your issue. They don't get back to you.

DO NOT PURCHASE THE WIRED CAMERAS AND DVR. IT'S A 100% SCAM. DO NOT!!!!!

The worst customer service of all time!!! Their devices are relatively cheap and the quality is actually not too bad for the price but hope that you NEVER EVER need help or require customer service. It's literally non-existent. I called over 10 times and I could NEVER EVER get someone on the phone or even on the online chat. They have a recording stating that someone will get back to you or they direct you to the website for online support and no one EVER comes to assist. Their customer service bot just keep repeating step you should take but you can NEVER EVER get to chat with a real human being. Don't waste your time with this junk. I went ahead and bough the Hikvision brand and they are 1000 better. DON'T WASTE YOUR MONEY ON NIGHTOWL!!!

Worst customer service. I bought 2 cameras, one is not working what so ever. They said try the batteries from the other camera in that one to see if it's the cameras or the batteries. I said no it's already in use and 20foot up I'm not wasting an hour of my time please send me new batteries for this $85 dollar camera. They said no use the batteries you have. WHAT IF I BOUGHT ONE CAMERA?! Then what would they do. Terrible product, ever worse customers service.

You know, the product might be great, but the CUSTOMER SERVICE IS SO BAD. the worst. you can't get a hold of anybody and then for the hopes and dream that you do, they don't even know what to do. its not the customer service reps fault, its the training the company provides. I was on the phone for 2 whole hours since they opened. The system I bought was brand-new from bestbuy, The DVR was already connected so I had to somehow disconnect this new never used device but somehow magically connected somewhere. and FTD4 don't have a factory reset button and you have to play Dora and travel 50 millions paths just to factory reset. I spent too many (insert cuss word) hours for a supposedly 5 minute fix. fix your customer support.

I am in my 4th month of ownership of wi-fi cameras. Totally, totally, disappointed. We have 4 battery powered cameras & 3 plugged in/wired cameras. More often than not the plugged in cameras (4k resolution) do not pick up motion. Battey cameras (1080k resolution) pick up everything from a leaf blowing to a bug. And their battery life is awful. The software is a "hit-or-miss" chance. Seriously considering throwing them away & moving to something else. After reading the reviews about customer service, won't waste more of my time contacting them about my concers.