Night Owl Security ProductsReviews of nightowlsp.com

Did system do not record all the motion events, do not buy this system, it s piece of crap.

I have a five camera system been working good now a year and two days later my camera goes out with no explanation no power no nothing the rest of them work but now I'm out of a warranty you can't get nothing done about it so that's it for night owl can't even get nobody to call me back or talk to me about this problem fuq night owl

The worst cameras ever, especially the solar cameras. You should not sell the horrible cameras.

This company sells low quality products, but the worst thing is their customer service. They don't put a phone number on their instructions it's all AI and the human at the point you do get a person my experience is they are rude, condescending and love to waste your time with useless rambling on. I'm returning my system. Its useless. Like their customer service.

If it was available, I would give them 5 (-) Stars. Customer Support is always someone outside of the US. Spoke with them on a Friday and was told that someone would call me the next day. Never received the call, so I call on Monday and issue still not resolved. I would not recommend buying from Night Owl.

This company is pathetic. The police dept is looking for footage of a crime outside our office, The system is having a clitch and will not let me export the file. i have called customer support 10x now and AI chat, and melvin on chat. Techinal support still has not returned called in 2 days..... same answer each time, they are busy. please wait by the phone and they will call you back. Company should be ashamed how bad their service is

I purchased a camera system on the night owl website received a confirmation email right away, the next morning. I received an email that states. My order has been canceled and my credit card refunded. So I checked my credit card and see 2 charges for night owl. After a day of 2 pending charges on my credit card, one of the pending charges dropped off and the other charge stayed on (no longer pending ) it seems to be no customer support phone number to call. The only way to contact them is through an email. So I tried contacted them through an email and it takes them well over a day to respond. I was trying to find out if my order was canceled or if refund was for both charges they placed on my card or just one after another day waiting for reply they said I got a refund. So I reply back to see if my order was canceled for some reason, after another day waiting for reply they said yes we canceled your order you will need to go repurchase it at the store 3 days after I already did & they canceled my order. I will never buy from them again. I lost 3 days of jacking around trying to get an answer on my order for them to say try again. Save yourself the trouble buy from Amazon not night owl store its very poorly managed.

Purchased 12-Channel 2K Wired DVR Security Camera System. I liked that their system functions off-line because I was having issues with IP cameras, getting breached and shut off. Set up for the system is easy and straightforward. However, it only stores two cameras at a time out of a four camera system. Furthermore extracting the data seems to have a hidden method or that method does not exist. Called into their support spent a long time just for the lady to advise me on all the things that I had already done before calling such as reset the DVR and cameras, erase the storage and start over fresh. When that proved to not work, she gave me a case number and promised somebody would reach out. Who never did it. It’s been seven days and this is inexcusable. I will now be forced to return the product because the return date is going to run out before they can help me diagnose this. One would only buy the system to record footage from all cameras and be able to extract it if needed, and both of those basic standard standards are not met.