Night Owl Security ProductsReviews of nightowlsp.com

I am writing this to warn other parents about the highly unethical practices of The Night Owl. I made an accidental purchase and reached out immediately to cancel. Not only did they refuse to help, but they responded with a "moral" lecture on why they don't offer refunds. After one week of silence, I received a final email stating: "Our position remains as outlined above and we will not be entering into further correspondence regarding this change-of-mind request." It is deeply concerning that a company in the baby industry—knowing how sleep-deprived and stressed their customers are—would "ghost" a parent over a simple mistake rather than providing a professional resolution. Most shockingly, this is the first company I have ever encountered that explicitly exercises a "right" to delete reviews on their own website that they deem "misleading." In my opinion, scrubbing anything but 5-star praise creates a completely false representation of their service. While they can control the narrative on their own site, they cannot hide the truth here. They prioritize "fulfilment schedules" and profit over basic human empathy. Do yourself a favor: steer clear and stick to Baby Bunting. You deserve transparency and a company that doesn't shut the door on you the moment they have your money.

Worst customer support ever. This company sold me a set of cameras and promptly disabled the online and live notifications. I have no ability to see anything except the local device. It’s permanent and they don’t care. Now I have to get rid of an otherwise fine system and buy something completely new and start over with a complete reinstall….

Avoid Night Owl at All Costs — Complete Failure of a Company Night Owl Security is an embarrassment of a company masquerading as a provider of “security” products. From the hardware to the support, this brand is defined by broken promises, incompetence, and outright disrespect for customers. Their customer service is not just bad—it is borderline deceptive. I was repeatedly assured that someone would call me back. They never did. Not once. Not twice. Multiple promises, zero follow-through. At best, this is gross negligence. At worst, it feels intentionally misleading just to get you off the phone. The technical support team is shockingly unqualified. The representatives clearly do not understand their own products. Basic functionality had to be explained to them. I received contradictory answers from different “techs,” none of whom seemed remotely trained or capable of solving even elementary issues. Calling it “technical support” is generous—it’s more like trial-and-error by people reading from scripts they don’t comprehend. If you’re buying a security system for peace of mind, Night Owl delivers the opposite: frustration, wasted time, and a total lack of accountability. When the system fails—and it will—you are completely on your own. The company does not stand behind its products, does not keep its word, and does not respect its customers. This is not a one-off bad experience. This is a pattern of failure that reflects a company culture that simply does not care once they have your money. There are far too many competent competitors on the market to tolerate this level of incompetence and dishonesty. Do yourself a favor: do not buy Night Owl products. They are unreliable, poorly supported, and backed by a customer service operation that is fundamentally broken.

Jan 7, 2026 I have a night owl system I just purchased. The DVR box is throwing electrical achs. I've asked for a different dvr. They are standing firm on plugging a electrical box that throws sparks. Stupidity at best. Absolutely do not buy this product. Customer Service is horrible. Equipment will cause fires.

Wack camera system! A joke! One broke on installation! Had medium amount of issues until I connected to internet! I got color and sharpness but more grief!!! Password issues, recording and playing issues! Should be a lot cheaper for the frustration!

Many attempts to change password failed and there was nobody except a 'bot' to assist. THE BOT WAS STUPID AND HAD NO INFO... TYPICAL COMPUTER VERBATIM SPEECHES. NO A.I. at NightOwl! The equipment works OK. They just need a person on the 'help desk' come on Night Owl...just a bit of thought.

A waste of time and money. Total garbage! It might work 1 hour a day max. Cheap trash made in a dumpster. Stay far away from this "company". Better off hiring a bum to watch your house.

Night owl Sucks ! It misses so much important footage! Waste of money! It will record meaningless video and not capture what you need .