Night Owl Security ProductsReviews of nightowlsp.com

I originally would have given Night Owl a great review because the system worked well and gave me peace of mind. Unfortunately, my experience with customer support has completely changed my opinion. I purchased this system so I could monitor my mom, who has dementia, and help keep her safe while I wasn't home. A few weeks ago my cameras stopped recording, and because I have a busy, stressful life, I had forgotten my password. I contacted support to reset it, only to be told they couldn't help because I no longer have my original sales receipt. I've now spent 3–4 weeks calling repeatedly. Each time I'm told someone will contact me the next day, but no one ever does. Meanwhile, my security system remains unusable, and I can't monitor my mom the way I bought it to do. What is most frustrating is that I was never told when I purchased the system that if I ever forgot my password and didn't have the original receipt, the entire system could effectively become unusable. Had I known that, I would have chosen a different brand from the start. It's incredibly disappointing that a legitimate customer who spent hundreds of dollars on a security system can't get help regaining access to their own device. It now looks like I'll have to spend another $500 replacing the entire system with a different company just to restore the protection my family needs. The product itself was good while it worked, but customer support has been extremely disappointing. I hope Night Owl reconsiders its policies and communication because customers shouldn't lose access to a security system they've legitimately purchased over a forgotten password and a missing receipt.

Trying to change admin, which requires me to upload Device UID info and purchase receipt. I have done that 9 times and the customer service people say they never receive. They do not accept FAXes. One Customer Rep admitted they are having technical problems with their email. I have used two different email addresses to send. I have called them 5 times, getting different customer rep each time. Always wait 45 minutes on hold. Last call after 40 minutes they sent me to a VM. I do not expect a call back. One time the phone connection became garbled and they hung up on me. One of the worst customer service experiences I have ever had.

If I could give this company negative stars I would. I have one wireless camera that has a issue in that it drains all 4 batteries in less than a week. I have submitted warranty claim and called and emailed countless times. They will not respond to the email they gave me for claim nor are any of the customer service people helpful. That is of course if you can ever get to talk to live person after being on hold for an a hour. This company is awful and they don’t support their products or care about customers issues. Pick a different brand of camer.

The first time I bought one it was good for my restaurant. The second time I bought it 13 months before I opened and it sat in the box for 10 months. 3 months after usage it stopped working but it was past the 1 year warranty so the response I got was nothing they could do. Buyer be ware.

If I could go lower I would. I literally do not have 1 even mediocre thing to say about anything with this n.o. garbage. I sincerely with no sarcasm here...i would not use it if it was given to me for free. Customer service...a joke. Price point...a joke. Quality...a joke. Simplicity...a joke. night vulture in a whole...a joke. You are foolish if you purchase this junk

Works great for the first year, then when you warranty expires your hard drive will crash and they will redirect you to pre-sales department ( you read that right). Then you will find out it’s super common in the systems. Man I wasted $500. Guess it’s time to shop around for better equipment. I would give them ZERO stars if I could. Oh when you talk to support they will act like your a 6 year old by resetting the system, checking your internet connection etc etc. like I tried all that before I contacted support.

I wouldn't even give it a 1!!! Called to have the DVR account cleared It's been 3 months and no responses. (Notice the plural (s) I have a ticket number for months and I either get no response from them, or I call and it has to be elevated to another support member who NEVER EVER RESPONDS!! I sent ALL DOCUMENTATION requested and still NO response. Looks like I will have to throw out the cameras along with the DVR as these cameras are locked to certain specific DVR's. AKA - Night Owl (onvif doesn't matter here) Thank you for not being their for your customer. I will never buy from your company again. I will make it my life mission to make a campaign to educate everyone about how your equipment is locked out of using it with other DVR's (whether pentabrid or other models) It's NOT FREE when you can not get support! TIP: Free Advice! Please, Do Not Buy these Night Owl Systems I would say thanks, except you haven't done anything to efficiently help me except waist much of my time over the last few months. Anyone need proof, contact me. There are many other camera systems/ products to buy from that don't look to ignore their customers. The End!

Do yourself a favor and DON'T buy Night Owl! Yesterday, I switched wifi providers. I transferred two laptops, two phones and two TV's to the new wifi. It took less than 15 minutes. Then comes night owl. I couldn't find the menu choice that searches for wifi networks, like all the other items do so I called night owl support. They informed me I had to disassemble my entire system so I can place the cameras close to the new router. That will take most of my day. Save yourself this insanity and buy a different system! Ron