NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Westin
They were not flexible with our platform and we ended up having to go to another provider. They strung us along for several years stating they would have the technology to allow us to build out our own interface and have the ability to run free of Salesforce but it never happened.
Response from NICE inContactApr 8, 2020
Westin - thank you for your review. We are sorry we lost your business. We wish you the very best going forward.
Tim
IT WORKS AS ADVERTISED. IF MY PC HAS INTERNET CONNECTIVITY, THEN CAN USE MY PHONE. IT IS AWESOME, IT HAS AN ADDRESS BOOK SO NO NEED TO HAVE NUMBER SAVED ELSEWHERE, BUT THEN AGAIN THE TIE INTO SALESFORCE IS SO FLAWLESS YOU'D THINK IT WAS APART OF SALESFORCE
Response from NICE inContactApr 8, 2020
Thank you for the 5-star review!
TJ
Versatile IVR system! Was able to meet our company's needs and support services are great! Custom solutions from our developers were able to be made in Studio with various integrations including Salesforce. Agent console for Salesforce is convenient for screen pops and custom actions.
Response from NICE inContactApr 8, 2020
Thanks for the feedback, TJ! We appreciate it.
Selvanarayanan
Ueer friendly
Response from NICE inContactApr 8, 2020
Thank you!
Mike
Good service. Timely resolution.
Response from NICE inContactApr 8, 2020
Thank you, Mike.
Madhusudan D.
Experience is awesome on Nice products
Response from NICE inContactApr 8, 2020
Thank you for your review, Madhusudhan.
Drew
Very good tool to track calls, phone audits and metrics.
Response from NICE inContactApr 8, 2020
Thanks for your feedback, Drew.
C.W.
Great overall service with rarely any tech issues.
Response from NICE inContactApr 8, 2020
Thank you very much!
