NICE inContactReviews of niceincontact.com

Its a very user friendly tool.

The after sales support is appalling and the performance of support for Euroope based customers is soooo weak. The software is flakey, frequent crashes and frequent dropped calls as well as poor quality audio. would not be a system of choice. If the issues experienced are due to our system and configuration, we get no support from Incontact to advise us what is wrong and how to fix it. not on my Christmas card list

I have used several systems in the past and yours provides the features and functionality that we need for our business.

InContact is a great company with great people

Appreciate support during Covid-18 BCP with mandatory work from home.

No apps are infallible, which is why I can't give 5 stars. inContact has made great strides in improving their platform as well as customer relations. Outages are communicated whether they're business impacting, or not, and any escalations receive proper attention.

The platform appears to be good and your support is quick to address issues that arise. We have seen intermittent issues with MAX and using the softphone feature, but in today's COVA19 climate, it's working pretty well. All infrastructure and systems are taxed with connections in different ways for people working remotely.

The InContact system is a great software that allows user to dial through computer and the ability to record all call for quality purpose. The conference function allow it to have 3 way calls. It would be nicer if the system allows to conference above 3 parties. I'm overall satisfy with the InContact software.