Nfinity AthleticBorn in 2003, we set out with a clear mission: to revolutionize the sport of cheerleading. From launching the FIRST spring floor specific shoe, now the "Official Shoe of Cheerleading®", to INVENTING the cheer-specific backpack, we've been at the forefront of redefining our sport.
Nfinity Athletic (nfinity.com) has 41 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Tyron S.
Wrong size sent to my daughter. Letter re refund didn’t include an address to send back and emails not answered. Don’t want to post back till get assurance or receive correct order but no response to email and unable to leave voicemail when calling as mailbox full!
Lisa
Literally the worst company ever. No way to get in contact with them. Waiting for my credit to reorder an item. Mailbox is full and that dumb chat bubble is useless. Now I’m out $250.
Sara F.
For the price of $130 these cheer shoes should not be falling apart 1 month after being purchased.
Jennifer F.
I also have had a terrible experience with this company. I sent back my 150$ shoes for an exchange, they charged me for shipping, but never sent back the 150$ pair of shoes I paid for. I have reached out several times. No reply, no answer. I highly recommend NOT USING this company.
Jo K.
First I signed up for 10% discount which I didn't get so I contacted them and they issued a 10% refund which never landed in my bank account. Then one bag arrives instead of two. I get slow unhelpful responses that it will be looked into but no one comes back to me with anything useful. I contact them on insta and get rude responses to check my ticket which still has nothing useful about the refund or missing bag. either way I am out £90 and no one seams to care. I have sent photos of the delivery and delivery note which states Qty 1. I don't know what else to do.
Ken P.
Been waiting for backpack and socks since November 12th! It's January 25th. No email explaining delay only when I contacted them they responded! Still no backpack, was told all sales are final! Will be contacting Visa company, we'll see if that can get my money back. Don't order from this site! Got shoes faster from Omni Cheer
Response from Nfinity AthleticJan 26, 2023
Hi Kenneth, Thank you for reaching out. We looked into your order and did notice that the shoes were delivered without delay. As far as the other items, gym coaches will work with one of our sales reps and should always reach out them directly. Going forward we will communicate with the reps and the coaches to make sure they know how the process works. In this case, the sales rep did a replacement order for the socks, #602784, once your coach reached out, and offered alternatives on the backpack. The bag you wanted is currently backordered, and the rep will keep your coach in the loop as to when the item is restocked. Thank you for speaking up and letting us know where you encountered some issues, we appreciate the feedback.
Kenya G.
Back pack ordered 12/3/22 express was shipped from nfinity 12/7 got to local fedex warehouse been sitting there since 12/9. Today is 1/11/23 I’ve been emailing nifinity never received an response .Took a visit to warehouse on Howell Mill I was told to purchase another back pack which I did because first competition is Saturdays 1/14/23 and I the customer would have to take it up with fedex not them once back packs ships out they received payment and if the carrier whom they have an contract with fail to deliver basically it’s the customers issues. Who ever owns this establishment is going straight to hell. Another horrible review for your ability to not care and going above and beyond
Response from Nfinity AthleticJan 26, 2023
Hello Kenya - We’re very sorry your order was lost in transit. Each Nfinity order automatically is protected with shipping insurance via Route Protection. Customers have the option to opt out (via removing it from the cart at checkout), thus refusing protection, and we noted that you did in fact opt out of protection at the time of purchase. We could not find a ticket or email showing that anyone had reached out about your order, please forward any that you have. We are glad that you were able to come in and get the backpack for your daughter’s competition. If you have any further questions or concerns, please reach out to us at [email protected].
LaxBromom
Worst experience ever! No person to contact only a “bot” & emails that they never respond to. This can not possibly be legal. Been trying to get the correct shoes since May 2022. It is now End is Sept!! Insanity!!
