Nfinity AthleticReviews of nfinity.com

Same as previous customer. Please read these reviews!! They will take your money and run! If I could give this company zero stars I would. First, very expensive shoe and not worth it. It came very flimsy and not enough support. That wasn’t even the issue though. The company gives minimal customer support and zero cash refund back to my card. Only store credit. My daughter is normally a youth size 1maybe 2. The description next to the vegeance shoe said “slightly small.” In addition there was no size guide provided on the page where the shoe and information is on. I asked for a return and the size guide. They had me draw with a pencil the actual size of my daughter’s foot and measure as the proper way to find the shoe size that fits her. She would be a WOMEN’S size 5 with the measurements taken. I have been so upset about this and going through medical stuff right anyway. They don’t even care. I normally don’t write reviews but I am here to warn people! Not only will you injure yourself with this unsupportive cheer shoe, they will take your money and run!!! No help at all. They have become mute and will not respond to my emails, the only way to get ahold of them!!!

If I could give this company zero stars I would. The sizing they use is incorrect. I used the "tool" to order my daughter's shoes and they were way too small. Upon doing the exchange, my card was charged for the new shoes and a restocking fee and I got an email saying my refund was rejected because of an address issue which is bull. I never changed my address and magically both shoes got to me but not a refund. Interesting how that works. There is no way to talk to anyone over the phone. HUGE RED FLAG. Would never order from this company again. Fraud.

This is hands down one of the worst companies I have ever had the misfortune to deal with. They guide you with a paper cut out to size your child’s foot! After overpaying they arrive and are way too small(daughuer a youth 6 on her gym shoes I needed to return for a women’s 9) they then charge you a restocking fee if 15 dollars and a shipping fee of 13! They won’t give you $$ back unless you take a huge reduction in the refund otherwise you get a store credit and won’t ship new size till others are returned then they tell you they are delayed! You can’t speak to a live person ever other than via email! Worst worst store they should go out of business

Horrible company. Red flag when they won’t refund you and have “restocking fee.” Their online website is horrible and once an item is returned you never hear back that you have a credit. A Christmas return got a credit months later, in the spring and still waiting on second credit for other item. You can’t get a live person. Sat on phone 10 minutes, opting to wait to speak with a live person and then the hold message switched to, “we are now closed.” Really, at 10:30 am on a weekday? They are clearly going out of business. Buyer beware. Might as well burn your money!

January 10, 2024, I ordered a backpack online ($110 including shipping). Within 15 minutes of ordering, I realized the shipping address populated incorrectly. There was no customer service number, so the only option I had was to email their general customer service email address to request either a cancellation or change of delivery address. Luckily, they did respond by email the next day to confirm my order was successfully canceled in time before the item was shipped. The email also stated that I should see funds returned to my payment method in 2-3 business days (which would have been January 16 or 17). January 24, 2024, 5-6 business days after I was supposed see a refund, I emailed their general customer service email address to ask what the status of the refund was. The next day, I received an email response that they were sorry to hear about the issue and have reached out to their internal department to look into this. I have not heard back since, despite a follow up email on February 2nd and another on February 9th. I have now been forced to open a dispute with my credit card company. What a headache. Every one of these reviews about the lack of customer support is absolutely accurate.

Where to begin. Shoe sizing is a disaster, customer service even worse. Wish I could give negative stars. Imagine buying shoes in September , sent them back because if you use their sizing guide you’ll guarantee yourself incorrect sized shoes and here we are halfway through January and still can’t even get a response from them. I would say we’ve emailed them 10 times to date and they have responded once. this is still not sorted out! Nfinity your customer service is an atrocity and an insult to the honest and professional companies out there doing the same thing. Thankfully there’s other companies out there doing the same thing with far superior customer service. I’m shocked they remain in business. I never write reviews, poor customer service is a common thing these days and complaining does nothing. Having said that we have a child who loves her cheer and is using beat up shoes because these guys can’t be bothered to provide people with a level of service you’d expect for the cost of the products. $130 shoes, $50 to ship them back. A promise of a credit to buy a different size, notification they have received the shoes and yet still no credit 2 months later. I’ll sway every single person’s opinion about them I can moving forward. Such a shame.

I have been having an issue getting any response from customer service. I had sent a return for an exchange and have not received my exchange nor my money back. I am beyond frustrated. Also, what company does not have a phone number for customer service?

Their sizing is all wrong, even if you use their size charts. They state that their shoes run small but got shoes that were at least two sizes too big. They require a fee of 10$ for exchanging and do not refund. This is one of the worst customer services I have experienced in a long time. The shoes might be good - we haven't had the possibility to assess that yet, but I would recommend getting them in a physical store either way.