Nfinity AthleticReviews of nfinity.com

NIEMALS hier bestellen!!!! Wir haben den Fehler leider gemacht. Rücksendung ist utopisch kostspielig, man bekommt sein Geld nicht zurück, sondern einen Gutschein. Ich hatte die Bestellung storniert, Ware wurde trotzdem geliefert und ich bleibe auf den Kosten sitzen. Absolute Abzocke!!!!

For the love of all things good in this world, DO NOT ORDER FROM THIS SITE EVER. I have spent hours across two days just trying to process an exchange. I followed their directions and measured for shoes, but the size was incorrect. Nfinity, like street shops and vendors, does not take any returns. I finally found a phone number here, not on their website, and have left three messages. I'm about to try BBB. I hope that schools stop using this brand of cheer gear. ZERO customer service. Countless emails later, and the person or bot emailing you forgot the original situation. Maybe they try to frustrate you into giving up? A phone call would take five minutes, but clearly the company doesn't care about its customers. I've never seen such a business operate like this ever.

I placed an order on March 9 and have still not received it. I contacted the shipping provider, but they were unable to give me any clear or helpful information about my package. This delay is very frustrating, especially since there has been no reasonable resolution or update. I would like immediate assistance in locating my order and understanding when it will be delivered. If the package cannot be located, I expect a prompt replacement

I would rate less than a 1 star if this was possible! DO NOT BUY FROM THIS COMPANY. The seizing is very confusing. You can only have a credit note but need them to send you a return label to return. We have been waiting for this label for over 2 weeks and they don’t even reply anymore. The worst customer service I have even come across. Paid £150 for the shoes with delivery.

I was supposed to be issued a credit for the wrong size shoes. They received the shoes and emailed me saying I have a store credit, I cannot find the store credit anywhere on their site or email code. I have emailed now about 5-6 times, no response. I’m going to recommend our entire cheer association not use this company ever again!

Just posting this here as an FYI and to make other international customers aware. I ordered Nfinity Flyte Cheer Shoes and we received Nfinity Vengeance. The packaging label stated Flyte but inside the wrong shoes had been packed. Contacted Nfinity Customer Service Oct 23 providing a photo of the incorrect shoes who advised "sorry your shoes didn't work out" which was infuriating as I had explained everything in my email. So I replied to advise that the shoes didn't work out because you sent me the incorrect shoes. No response. I then sent another email asking for acknowledgement on the fact that they had shipped the wrong shoes. I received this response: "Exchanges are only available for U.S. orders. For international orders, you can return your item/s for store credit, which can be used toward a different size or product. Please note: We’re unable to provide a prepaid return label for international returns. For full details, please see our International Orders policy. To proceed, kindly return the item/s using your preferred courier at your own cost. We recommend using a reliable, insured service such as FedEx, DHL, or UPS." I have written back again to advise that is completely unacceptable as Nfinity sent me the wrong shoes. I have now explained this two or three times and provided a photo and want Nfinity to acknowledge the fact that they shipped the incorrect shoes and address the error. Tbh I doubt they will. I will update this review again if they do. The upshot is that I will send these shoes back out of my own pocket. Pop a note in explaining they sent the incorrect shoes and ask for reimbursement on the return shipping costs. The lack of accountability and an apology is disappointing. Update: 15/09/2026 - I've just read the acknowledgement below from Nfinity. Just to confirm I received acknowledgement on Nfinity's error Oct 30th 2025 and shipped the shoes back to the US without incurring further charges. A store credit was issued and I ordered another pair in November. I appreciate the effort to rectify the issue.

I have two orders with problems. I have sent multiple email requests and have not heard back from the company. This company has no way to speak with a human to help solve issues. I have one order that is showing fulfilled in my customer portal, but it has been sitting at the company's warehouse for weeks with no movement on the tracking number. I have another order that had the color of shoe I requested changed and I tried to get it fixed before the shoe was shipped out, but again there is no way to talk to a human to fix a problem. Now the wrong color shows it is coming to me and will have to deal with the company's awful exchange policy and hope I have my correct shoes in time for competition season. Orders in reference: #SPFY330157 / #SPFY328953

If I could give no stars I would. Do not order from this company. They have had my returned item for over two weeks and still not processed a credit for me to reorder. The only time they returned my email was to ask for proof of delivery. This was send immediately and I have been ignored ever since. There is no customer service phone number to phone, which really says it all.