NEXT STOP MOVING & STORAGEReviews of nextstopmoving.com

Dimitry/Dima and his team in Austin did an awesome job wrapping and packing and loading. I honestly think he should be running the company, or at least deserves a huge bonus. He was patient, prompt, and explained everything clearly. Him and his team made me feel way better about the move at an extremely stressful time.

I've contacted your Claims Department and got excuses. This company does not respond to complaints and has no interest in resolving the dispute. Charging me for items I didn't even own doesn't seem to matter to them.

Next Stop recently completed a move for me, and it was perhaps one of the most unpleasant moving experiences I have encountered. Not only were they misleading with expectations, uncommunicative of delays, and unresponsive to multiple attempts of contact, but also damaged some of my items. I was told twice that my delivery would be expected at a certain time and both times that didn’t occur. The first instance was on 9/11/23 when I was told my delivery would be by the end of the week or early next week. Not only did the delivery not occur, but I needed to email/call the company multiple times to get an update. On 9/21/23, after multiple attempts to get in contact, I was able to speak to someone on the phone. This is when I was told that the truck had broken down in Texas and needed repairs. They informed me my delivery should be early the following week. Again, this window was missed and I was not contacted to be told why there was another delay. Not only should I have been informed about the truck being broken down, but also informed when my delivery window was missed. I shouldn’t need to call/leave voicemails/email multiple times to get a vague answer. I was also charged an additional fee for my Peloton bike, for it to arrive damaged. If I’m paying an extra fee to have an item moved I would expect that it arrives in the same condition it came in. Finally, I was told I’d get a call at least 24 hours in advance on my delivery. I got called the morning of from the driver saying they might be at my destination later that same day and that they would let me know by 2:00 pm. I canceled plans that day to plan for the potential delivery. At 2:30 pm I had still not heard back from the driver, so I needed to call for an update. He told me that they would not be arriving that day, but instead tomorrow morning between 8:00 - 9:00 am. The movers did not come at the indicated time, and I needed to call them hourly for an update until they finally came at 2:00 pm. This type of service is completely unacceptable and could have easily been avoided with minimal communication. Next Stop moving purposely avoided contact with me and made up excuses for continued delays. When I reached out after the experience to speak to someone at the company, I never got an answer or a callback. I understand that these are “budget” movers, but I would strongly recommend paying any higher price to avoid using this company.

Awful, unprofessional, and inexperienced movers. They were a day late, which is very nerve-wracking when you have a set date that you need to turn the keys back to a landlord. I paid for the full white glove service. The movers did the absolute bare minimum. Dressers and drawers were haphazardly wrapped up WITHOUT first being emptied. Furniture that NEEDED to be disassembled in order to ship safely were NOT disassembled - for example, the detachable pegs on the bottom of the sofa, which were thus damaged during the move, and my desk and shelving units, which were again damaged and warped from the move. This company was absolute garbage. Not to mention the "surprise" additional $1300 they scribbled up once arriving.

Alex and Vito are excellent! They are so professional and respectful. They took good care of our belongings. They covered all the delicate pieces with cardboard. They are really kind, patient and gentle. We had a wonderful moving experience!!!! I highly recommend using this company!!!!

Can not recommend Next Stop Moving and Storage enough! I needed a move last minute, Michelle made me feel at ease, answered all my questions and kept me updated throughout this process. The team arrived and packed up all of my garage and electronics for me. Everything was handled with exceptional care! I received my belongings as promised and I couldn’t be happier with the service. The team was very thorough and had an incredible attention to detail! I am fully satisfied with my service and will be using Next Stop Moving and Storage for all of my future moves

This company has terrible customer service. Calling them is a nightmare, emailing them is a nightmare, all of it is just a nightmare. I’ve asked for a final invoice of everything I’ve paid so I can get reimbursement from my job, I’ve done this multiple times by phone and email with still no paperwork being sent to me. The sales person I talked to originally didn’t inform me correctly or maybe just lied to get me to use them as a Moving service. I was told that they would wrap my furniture in moving blankets but when the moving guys arrived they said that they would charge extra for every mirror and lamp. So I had to get rid of a bunch of my belongings with no notice… I would’ve wrapped them if I had been told that but I wasn’t. I also was told that they would move things in one flight of stairs for free but when they delivered my items they charged me an extra $100+ for the flight of stairs…. Completely unfair to the customer to not inform you of all the charges, I was blatantly lied to about the stairs when I specifically asked about them before paying my deposit and again before they even picked up my items. I called every other day for almost 2 weeks asking where my items were. I was always told that nothing has ever started moving and it would be weeks. I get a random call from a New York number and someone tells me my stuff will be here at 5pm… when I called the day before and it was somehow across the country still in a warehouse??? They gave me very little notice and customer service puts you on hold for 10 minutes to not even check on where your items actually are! At my actual delivery, I have a table that’s just completely missing and they broke a piece of furniture… according to them that’s worth all of $50 which doesn’t remotely replace either item. I spent thousands of dollars moving across the country with them, they lose something and break something else and that’s worth $50?? What a joke

Horrible company. Our stuff sat in Sacramento for days. Then was transferred to another company who delivered and we have so much missing stuff. I wouldn’t recommend them at all