NEXT STOP MOVING & STORAGEReviews of nextstopmoving.com

They picked up my things at 7:30 was told be there 2-6. That was July 9th Tuesday. Then changed amt from 2100 to 3600. Told them I'll sye them then lowered 3200. Paid 50% finished 9 pm. Half truck already full. Now can't reach them about delivery Saturday. Very bad business.

After reading dozens of positive reviews from multiple sites, I trusted this company. The sales rep assured me that a 26 ft truck would deliver to my final destination (as my apartment building would not allow a semi truck at arrival). The pick up was relatively smooth except for the giant semi truck that showed up and blocked half the neighborhood. They arrived relatively on time (communication was good) and on the agreed date. I paid for Direct Delivery - which was an extra $900 and my things were supposed to arrive on Friday, May 24th - which they did not. I called Friday for an update and they did not know and said they would call me back after talking to the "dispatcher" (which is that a sign of this being a broker, unknown). Same thing Saturday, no updates, no answers (called ~3 times). Called Sunday ~3x (left ringing and on hold until it hung up on me, about 30 minutes) and literally no one answered the phone or chat lines. I could not reach anyone from the company and honestly if I did- I doubt they would know where my things were. Finally on Monday, through CHAT online (not even over the phone), Karina was able to provide an update of when the movers would be here the following day. The driver texted me Monday night confirming the drop off location and time and I asked to make sure the semi-truck was NOT being used to deliver my things, and he said he was unaware of that issue, and that he'd have to drive to U-Haul and transfer my things (I told the rep, the intake person, AND the movers on arrival day this reminder). Finally- at 6:30pm (previously told 2pm) the driver and another person arrived to help unload. The driver & movers themselves were fantastic and very friendly/responsive. TLDR: I was charged $500 for the U-Haul transfer, only a couple items arrived damaged, and my $352 office chair was missing from the inventory list AND on arrival. I'm actively filing a dispute with my credit card company for the $900, $500, and missing chair.