NEXT STOP MOVING & STORAGEReviews of nextstopmoving.com

To start i was told approximately 1 week for delivery. Reality 5 weeks for delivery. Next broken and stolen items when delivered. Had to help unload and do my own set up. And when reaching out to the broker who set the whole deal up ( Mark) goes straight to voicemail and no reply when i leave a message.

DO NOT use this company! I'd give zero stars if I could. Hired them for cross country move last November. Sent $1578 deposit. Three weeks before the move I had an accident, had emergency surgery and had to cancel my move. I had already quit my job and was going to be unable to work for at least 6 months. Called the company for a refund, explained my dilemma and was told no refund for a year per policy. They did not care that I needed the refund. So one year later I am trying to get my refund and of course they are refusing. Why? I didn't get an explanation. I've called numerous times, no one ever answers the phone and no return calls to speak to someone. I've sent emails, went to the BBB and FTC. Finally received an email stating unfortunately they cannot refund my money but I can use the money for a future move! First of all I am not moving and even if I was I would never use this company! And you shouldn't either. Run run run from them!!!

Would give them a 0 review moved my things to another state was put in storage they broke a leg of a 150 year old chair which I had to have repaired destroyed my antique carpets by not wrap them correctly missing table and broke multiple items these people are crooks if you care about your belonging do not use them. They are unfit to move dog s...

Long story short, they took my deposit, was supposed to do the move at 8am. They got there at 10:30pm. They tacked on an additional $1700+ in fees (including stair fees when I told them I was on the 2nd floor). I am preparing to legally fight for my deposit back. Those who scammed me included: Jim Cummings, Alex Connor, Amanda, and Ahmed. I was moving out of the Sacramento area. Call Pack ‘n Load movers instead!

Warning: Avoid This Moving Company at All Costs This company caused me severe stress, financial loss, and damage to nearly everything I own. What should have been a routine move turned into a nightmare. I was quoted a price, but then told it might increase after an in-person review. So I scheduled a FaceTime walkthrough and showed them exactly what I was moving. After that, they added $1,800 to the original quote. Communication was a disaster. There was no reliable phone number to call. They pushed me to use a chat feature that no one ever responded to. I thought the FaceTime call would settle everything. I was wrong. When the movers showed up, they said they couldn’t take certain items and tried to tack on another $1,000. I refused. Because of that, I had to leave behind some of my things just to move that day. Then came the delivery—and it only got worse. • Every single table was broken. • Legs were snapped off. Tabletops torn apart. • Fragile items? All shattered. • My belongings were crammed into drawers, hats crushed, boxes destroyed. • My $3,500 mattress arrived soaking wet. The $250 protective cover I paid for? Missing. • Furniture was scratched, taped together, and manhandled. • Expensive personal items—including a scarf, purse, and shoes—were stolen. And it didn’t stop there. When they tried moving my couch in, they refused to remove the handrails—until after they damaged the walls and ripped off my thermostat. That cost me $200 to repair. They eventually removed the handrails but left them broken. The walls are scratched, the damage obvious. As if that weren’t enough, they insisted on cash payment on moving day—something most people can’t just pull together. When I tried to use my credit card, they slapped on a 2% fee. This felt like a scam from every angle. I emailed them immediately after the move. They promised to send information to start the claims process for all the damage. They never followed up. Not once. I was ghosted. To make matters worse: • Their truck had a handwritten sign taped to the side. • The workers were undocumented and did not speak English. • They had an underage kid unloading boxes. • I paid $700 for unpacking services. They didn’t unpack a thing. They dumped boxes in my house, left a mess, and took off. • My garage was full of their mess for over a month. This company is unethical, unprofessional, and potentially operating illegally. I will be filing complaints with the Better Business Bureau, consumer protection agencies, and considering legal action. Do not use this company. Spare yourself the financial loss, the emotional stress, and the damage to your home and belongings.

SCAM ALERT! - They give you a good price with lots of discounts and make you pay in my case a $500 nonrefundable deposit to lock you into the scam. When the mover arrives - the person showed me a space on his truck that appeared to be about 8' by 8' and said if it took more than this space, I would have to pay the extra up front. I showed him my contract that listed all the items I had been quoted the price for. He supposedly called the guy Mark and came back and showed me how they computed the price for 300 sq feet and that they do not go by items as listed in the contract. I figured we could get the bulk of the stuff in the space he showed me initially, so I went ahead and paid the $450 via Venmo to start the loading. I had to help him load the king size mattress and box springs. He then showed me the ribs in the roof of the truck (about 2 linear feet) and told me the space I bought according to him 300sq foot was only two of those ribs. At this point I told him to cancel the move and return my Venmo payment. He eagerly agreed and wrote me out a handwritten receipt with a phone number for Moe to call and return my Venmo minus $15 for the mattress cover he put on. No one answered of course but he did call back later and said he had not received the Venmo money because I put a dispute on it (Another story in itself). I decided to cut my loses and rent a 6x12' covered uhaul truck which easily fit all of my stuff for less than $300 and it cost me less than $200 in gas to move it myself. Now submitting claims with my bank and Pay-Pal to recover my deposit. But if I don't, I still saved $900 on the original scam of $1400 to do the move. bait and switch noun Synonyms of bait and switch 1: a sales tactic in which a customer is attracted by the advertisement of a low-priced item but is then encouraged to buy a higher-priced one

The sales rep lied from the start, including misrepresenting themselves as well as the terms of the contract. Once they have your deposit the price doubles. They are unresponsive. They don't answer emails or phone calls. Unless they want more money they will not return calls. They forced me to pay extra to shuttle my belongings to my house despite the fact that the semi could have easily driven here. BEWARE this company is unprofessional, dishonest, and price gouge.

Worst company ever!!! They lie to you to make a non refundable sale. Then increase the price on you and you have no choice but to pay it. They don’t return calls, emails or texts. They lie about when you will get your things. My elderly mother has been in a hotel for days still waiting for her stuff. This company is a disgrace!!!!