Tom P.
I would give a higher rating except for…
I would give a higher rating except for the billing process. The bills I receive do not correlate with the service bills I receive from NYSEG. There is a time lag and service dates don't match-up between the two companies. I would prefer if NEXAMP would be billed as a part of the NYSEG bill as specified ESCO's are currently. We have plug-in hybrid vehicles and recharge batteries at night so, technically, we don't drive on solar electric. I do think that using NEXAMP is a good choice, however.
Response from NexampAug 23, 2021
Thank you Tom for your honest feedback and review regarding your experience with Nexamp thus far. Sometimes there is a delay from our Utility partners which may not corollate with your Nexamp bill but have been working with our utility partners including NYSEG to ensure billing is accurate and timely- unfortunately at times there are delays on that end but we are working to get ahead of them so that you do not experience these inconsistencies.



