NexampReviews of nexamp.com

Response from NexampAug 24, 2026

Thank you for your 5-star review, Bridget! We’re so glad to hear our representative was knowledgeable about Nexamp and took the time to explain how you could save with the program. Helping our customers feel informed and confident in their decision is always our goal. We truly appreciate you taking the time to share your experience! Sincerely, Nexamp Customer Support

Response from NexampAug 17, 2026

Thank you for your 5-star review, Martha! We’re so glad to hear you had a positive experience with our team. Providing helpful, friendly support is something we take pride in, and we truly appreciate you taking the time to share your feedback. Thank you for being part of Nexamp! Sincerely, Nexamp Customer Support

Response from NexampAug 17, 2026

Thank you for your 5-star review, Leila! We’re so glad to hear you’re happy with your decision to join. We love hearing from customers who are seeing the value of the program and having a positive experience. If you ever have questions about your account, our Customer Service team is available Monday–Friday, 8:30 a.m.–6:00 p.m. ET at 855-727-4636 or via email at [email protected]. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Response from NexampAug 12, 2026

Thank you so much for the wonderful feedback! We’re thrilled to hear that our communication helped make the community solar process feel clear and understandable. Building trust through transparency and making sure our customers know what to expect every step of the way is incredibly important to us. We truly appreciate you taking the time to share your experience! Sincerely, Nexamp Customer Support

Response from NexampAug 18, 2026

Hello Thomas, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the extended billing delays and the unexpected catch-up invoices. We understand how important consistent and timely billing is, and we’re sorry that we weren’t able to provide the experience you expected. The delays were related to receiving the solar credit and production data needed from Xcel Energy, which impacted our ability to generate your invoices on the normal schedule. Our team did provide updates and reviewed the available options with you. We appreciate you bringing your experience to our attention. Feedback like yours helps us identify where we can improve the customer experience, particularly when unexpected billing delays occur. Sincerely, Nexamp Customer Support

Response from NexampAug 12, 2026

Thank you so much for your kind words, Richard! We’re thrilled to hear that everyone you spoke with was knowledgeable, helpful, and took the time to explain everything clearly. Making sure our customers feel informed and confident is so important to us, and we truly appreciate you taking the time to share your experience! If you ever have questions about your account, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Response from NexampAug 11, 2026

Hi Richard, thank you for your feedback. We’re glad to hear things are going well so far! Your account was recently accepted to a solar farm, which is an important step toward getting your community solar benefits started. It can take some time for solar credits to begin appearing, and since we bill in arrears, your first Nexamp invoice may arrive 2 months later as credits begin to accumulate. We’ll continue to keep you updated by email along the way, so you know what to expect as your account progresses. Once you receive your first invoice, please feel free to reach out if you have any questions. We’re always happy to help explain your bill and make sure you understand your savings. Thank you again for joining Nexamp! Sincerely, Nexamp Customer Support

Response from NexampAug 11, 2026

Thank you, Stephen! We’re so glad we had the opportunity to connect with you, walk through your recent invoices together, and provide some clarity around your account. We really appreciate you taking the time to speak with us and for updating your review. We’re happy to hear you’re feeling good about your Nexamp experience and the savings that come with supporting clean solar energy! If you ever need any assistance, feel free to reach our Support Team at 855-727-4636, Monday through Friday from 8:30 AM to 6:00 PM EST. Sincerely, Nexamp Customer Support