Once learning of Nexamp it was easy to sign up and immediately realize savings on my electricity costs, but better yet, the knowledge that I am using solar and not fossil fuel generated power has allowed me to claim participation in reducing the carbon footprint of my presence on this planet.
Response from NexampJul 15, 2025
Hi William, thank you for your thoughtful review. We’re thrilled to hear that enrollment was easy and that you’re already seeing savings on your electricity costs. It’s also wonderful to know how meaningful it is for you to be part of the shift toward clean, renewable energy. We truly appreciate your support and thank you for being a Nexamp subscriber!
FV
Frank V.
Not implemented yet! Electric cost through the roof!
Cost through the roof!
Response from NexampJul 15, 2025
Hello Frank,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand that rising electric costs can be concerning.
We want to clarify that you are not yet subscribed to an active solar farm with Nexamp. This is the first step for all new customers before receiving solar credits. Because each project has limited capacity and must be located within your utility's service area, there can sometimes be a wait before a spot becomes available. Please rest assured that we are actively working to match you with a project in your area as soon as space opens. Once your subscription is active, our program is designed to help reduce your annual electricity costs by applying solar credits directly to your utility bill.
We appreciate your patience and are committed to keeping you informed throughout the process. If you have any questions in the meantime, please reach out to our support team at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST.
BH
Bill H.
This is our 3rd year with Nexamp and…
This is our 3rd year with Nexamp and would highly recommend membership.
Our local utility,ComEd had some hiccups when implementing a new billing system.
Nexamp has been most diligent in communicating and correcting all the problems with ComEd.
Very satisfied with the annual savings!
Response from NexampJul 11, 2025
Hi Bill, thank you for your thoughtful review! We’re glad our communication helped during the ComEd transition, and it’s great to hear you’re seeing consistent savings. We truly appreciate your support and recommendation. Thanks for being a valued Nexamp subscriber!
MS
Michael S.
Still awaiting the savings
Still awaiting the savings
Response from NexampJul 11, 2025
Hi Michael, thank you for your review. Our team is working hard to complete your solar farm and start applying credits as soon as possible. We appreciate your patience and will continue to keep you updated. Thanks for joining the clean energy movement!
AH
Anna Hoyt L.
Steer clear of Nexamp!
It's a scam. You get a small electricity discount. They claim 15%. But you can never break free of them. We cancelled in February but they continue to charge and insist we received some benefit from them, even though we've been producing our own power since March. My next steps are the Attorney General and the Public Utility Commission.
#nexamp
Response from NexampJul 1, 2025
Hello Anna,
Thank you for your feedback. We're sorry to hear that your experience hasn’t met expectations, and we appreciate you taking the time to share your concerns. We hope the information below helps clarify your account and our program.
When you joined Nexamp, we reviewed your historical electricity usage to assign a share of one of our solar farms, sized to offset about 90% of your annual needs. Your share produces clean energy monthly, and your utility applies the corresponding solar energy credits to your electric bill. Nexamp then invoices you for those credits separately at a 15% discount, which is how you receive savings.
In Maine, community solar credits are based on solar production, not your specific usage. This means during summer months you may generate more credits than needed, and those excess credits are stored in a credit bank for future use. Our program is best suited for customers who don’t already generate their own electricity, and we always encourage customers to let us know about major usage changes so we can adjust or guide accordingly.
Please note that we processed your request in February, but per the Early Termination section of your agreement, cancellation through the utility can take up to 90 days. This means you may continue to receive solar credits — and corresponding invoices — through May. Additionally, Nexamp bills in arrears, after receiving confirmation from CMP that credits were applied. As a result, some invoices may arrive after your cancellation request, but they reflect credits already used to reduce your bill.
That said, we are committed to resolving your concerns and will be reaching out to review your account in detail. If you'd prefer, you’re also welcome to contact our Customer Experience team at 855-727-4636 or [email protected] (Monday–Friday, 8:30 AM–6:00 PM EST). Thank you for the opportunity to clarify.
ST
Susan T.
They seriously lack transparency
They seriously lack transparency! Their billing is deplorable if you chose to pay by check. They actually lost one of our checks.
And there customer service is less than adequate with foreign speaking personnel that are next to impossible to understand.
When we had enough and started the cancelation process, we were told it would take up to 3 months to complete. Now we are 3 or 4 months beyond the original 3 months, still being charged, though clearly we are paying in full to our electric provider CMP.
Everytime we have contacted them about this issue we are told something different than before and we still would be receiving one more bill before we would be canceled.
It is an absolute rip off!!!!! And the savings was minimal.
We will never recommend them to anyone!!!!
Response from NexampJul 1, 2025
Hello Susan,
Thank you for sharing your experience, and we’re sorry for the difficulties you’ve had.
Our community solar savings balance out over the year given that higher production in sunny months offsets winter lows. Because Nexamp invoices only after CMP confirms the credits on your electric bill, a brief delay between credits and our invoice is normal and ensures you pay only for verified credits at your guaranteed discount. If you cancel, CMP may take up to 90 days to remove the subscription, so credits—and matching Nexamp invoices—can continue during that window, as noted in the agreement and cancellation notice. You can review statements, set up autopay, or pay by phone or check through our customer portal, though mailed checks naturally take longer to post. We also want to note that every representative receives the same training, and we remain committed to clear, respectful service.
We unfortunately couldn’t locate an account under the name on this review. If you haven’t already, please email [email protected] or call 855-727-4636 with your service address or account number so we can investigate and resolve the issue.
Thank you for the opportunity to help.
JB
Jamie B.
Great
I wish they started the program sooner so my bill can be lower sooner
Response from NexampJul 1, 2025
Hi Jamie, thank you for the positive review! We’re glad you’re excited about the program. If you haven’t already, you should see your savings very soon as our team is working to make sure they reach you promptly. We appreciate your support and will be here if you need anything to maximize the program’s benefits.
SH
Sarah H.
My main thing is the reduction to my…
My main thing is the reduction to my electric bill.
Response from NexampJun 23, 2025
Hi Sarah, thank you for the review! We’re thrilled you’re already seeing meaningful reductions on your electric bills. We appreciate your support and will continue to help you maximize your savings.
