NexampReviews of nexamp.com

Response from NexampAug 12, 2025

Hi Harold, thank you for sharing your feedback. We appreciate your decision to enroll multiple properties in our community solar program. We’d like to address your situation more directly, so a representative will be reaching out to learn more and ensure the matter is resolved. Thank you for bringing this to our attention and for your cooperation!

Response from NexampAug 12, 2025

Hi Darren, thank you for the 5-star review! Our team works hard to keep customers informed throughout their journey, and it’s great to know we’ve met your expectations so far. We look forward to continuing to support you and helping you get the most out of our program.

Response from NexampAug 12, 2025

Hi Karen, thank you for your positive review! We truly value your decision to join our community solar program and are working hard to deliver your savings as soon as possible. We appreciate your patience and support in the meantime.

Response from NexampAug 12, 2025

Hello Lute, thank you for the thoughtful review! It’s wonderful to hear that you’re seeing savings through our program and share our passion for building a cleaner future. We truly appreciate your support and are grateful to have you as a Nexamp subscriber!

Response from NexampAug 8, 2025

Hello Harry, thank you for sharing your positive review! We're so glad to hear you're a supporter of our mission toward a cleaner future. We truly appreciate your kind words and your continued support as a Nexamp subscriber.

Response from NexampAug 8, 2025

Hello Kenneth, thank you for detailing your experience. We sincerely apologize for any concerns that arose during your initial interactions and will be sure to share your feedback with our partners to help improve the experience for future customers. We also appreciate your openness to learning more about our program and your decision to enroll. If there's anything we can do to support you moving forward, we're here to help. Thank you again for your time and understanding.

Response from NexampAug 8, 2025

Hi Shelley, Thank you for your thoughtful review and for being a valued Nexamp Community Solar subscriber. We're glad to hear that you're enjoying both the service and the savings, and we truly appreciate your commitment to supporting local clean energy. To clarify, Nexamp bills in arrears because we wait for confirmation from your utility that solar energy credits have been successfully applied to your account before generating an invoice. This approach ensures that you're only charged for credits that have already been used to reduce your electricity costs. By aligning our invoices with the value of credits applied by your utility, we’re able to provide your savings at a guaranteed discounted rate. If you're ever trying to reconcile your Nexamp invoices with your utility bill, we recommend referencing the production periods listed on your Nexamp invoice, which correspond to when the solar energy was generated. We understand that this billing method can feel delayed, and we appreciate your patience. Please know that we work closely with our utility partners to minimize the time between credit application and invoicing as much as possible. Thank you again for being part of the clean energy movement with Nexamp. We're grateful for your support and are always here should you have any questions in the future.

Response from NexampAug 8, 2025

Hello Neil, Thank you for sharing your concerns, and we truly appreciate your feedback. We understand how important it is for your Nexamp invoice to reflect accurate and transparent billing, especially in relation to your utility’s rates. To clarify, Nexamp partners with your utility to apply solar energy credits to your electric bill each month. The value of these credits is determined by your utility, based on their current rates and how they apply the credits to your account. Our role is to provide those credits at a guaranteed discount, and we only bill you after confirming they’ve been applied to your utility account. That said, we’ll reach out to you directly to learn more and determine how we can best assist. Our goal is always to ensure that you are receiving the proper savings that you expect while supporting clean, local solar energy. Thank you again for bringing this to our attention.