Lindsey V.
Extremely helpful customer service for a pregnant lady worried about the NYC smoke!
We had to cancel our trip to New York last minute, including our Book of Mormon tickets on Broadway (which we were extremely excited about!), due to the poor air quality as a result of the Canadian wildfires as I am pregnant and in my 2nd trimester and did not want to risk the healthy of the baby from the smoke. I foolishly had not booked ticket protection along with my tickets, and reached out to see if there were any options available for re-booking or refunding. My customer service agent, Jess, offered a one-time good will voucher for the price of the tickets for us to return on a separate weekend, even though our tickets were non-refundable. I am so grateful and thankful that we can still return for a show in the future! Thank you for being so kind and helpful!
Response from New York Theatre GuideJul 21, 2026
Thanks for sharing this and congratulations! You absolutely made the right call and we're so pleased Jess could be there for you and make sure you didn't lose out entirely. We'll be sure to pass your kind words along to her. We hope everything goes smoothly and we look forward to welcoming you and your growing family to Broadway soon!