mark
after the "bot" didn't help
after the "bot" didn't help, Michael, a real person helped and resolved the issue

Welcome to New York Theatre GuideYour premier guide for all things Broadway and beyond since 2003. We’re your one-stop shop for tickets, news, reviews, and information on the best experiences and culture in New York City. At New York Theatre Guide, we are passionate about theatre and dedicated to bringing you closer to Broadway, Off-Broadway, and all kinds of cultural experiences from across the city of New York. Our mission is to provide all theatre, arts, and culture enthusiasts with the most reliable, up-to-date information, reviews, and ticketing services, to help you plan unforgettable experiences.Why People Turn To New York Theatre Guide:🎟️ Show Tickets: Explore all events currently on sale and conveniently buy tickets to your favorite shows directly from our site.📰 Latest Theatre News: Stay informed with the latest happenings in New York's vibrant theatre scene.💬 Comprehensive Reviews: Read in-depth reviews from our team of experienced critics.👀 Theatre guides: Get insights and tips for enjoying the best of New York theatre. Check out our complete Broadway theatre guide for information on buying tickets, planning a theatre trip, and seeing Broadway’s best shows.🎡 Beyond Broadway: Discover guides to New York City’s various neighborhoods, historic hotspots, and most popular attractions. Find out how to build a day, a weekend, or a full itinerary around your theatre trip, or discover and get tickets to cultural experiences beyond theatre, tailored to your interests.✅ Trusted by Theatre Enthusiasts: Trusted by over 200,000 readers each month, from avid theatre-goers to first-time visitors to New York, our site provides reliable, comprehensive, and engaging content that enhances every aspect of your theatre experience.Our dedicated team of New York-based writers and critics work tirelessly to bring you the best content. We are all theatre enthusiasts who live and breathe the art, ensuring you get the most insightful and engaging coverage. Like you, we share a
New York Theatre Guide (newyorktheatreguide.com) has 799 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingEvents & Venues · Tucson, Arizona
Excellent

Events & Venues · Culver City, California
Excellent

Events & Venues · ST PETERSBURG, Florida
Excellent

Events & Venues · Arlington, Texas
Excellent
799 approved reviews, newest moderated first
mark
after the "bot" didn't help, Michael, a real person helped and resolved the issue
DCH
When I could not find any email giving a credit voucher code or amount, I contacted Customer Experience via chat. Michael promptly responded with the Voucher Code and value amount which enabled me to immediately rebook a show that we had to cancel last January. Michael was very friendly and helpful, which made my experience with NY Theatre Guide very positive. Will use them again for booking shows.
JLP
LUCY WAS THE BEST! I had an issue with my tickets because I made the wrong purchase. I struggle for a while to find a customer email contact but after I finally did, Lucy in customer service was amazing. I can’t speak highly enough of the experience. From the moment we connected, she demonstrated exceptional efficiency and diligence. She went above and beyond to ensure that my issue was resolved quickly and completely.
Spyros V.
They responded shortly after giving correct answers. Thanks!
Patricia T.
Saved by the Bell—and Marika It was very last minute—I was catching a train this morning to the city where had no printer. My tickets weren't being sent to me till 2 in the afternoon! Marika managed to send them to me before I took the train and on very short notice! I appreciated it very much!
Isla M.
Helpful to give me guidance but couldn't sort my problem. I needed to rebook. So wanted a refund and to rebook. Was covered. But no one could solve the problem.
Response from New York Theatre GuideMay 20, 2025
Hi Isla, Thank you for your feedback. As you had ticket protection in place, our team advised you to redeem it to receive a credit voucher, which can then be used to rebook a new date of your choosing. While we’re not able to book these tickets on your behalf, the credit remains valid for a full year from redemption and can be used toward any show on our site. We're so glad to see your voucher has been successfully issued, and our team is always here if you need help navigating the rebooking process. Kind regards, The NewYorkTheatreGuide team
PB
Michael was very helpful with my request. Easy and streamlined.
Barbara
I had an truly amazing experience with the Customer Experience Representative Michael of The New York Theater Guide today, unforunately I had to cancel my tickets for Good Night and Good Luck May 29th because of a tragic illness and got a full refund instead of a 12 month voucher (wich would be the normal procedere), as I was unable to say if I could reschedule my NY trip within the next 12 month, this generosity was not to be expected at all. I thank Michael and his company from the bottom of my heart and will certainly ONLY book shows via New York Theater Guide in the future. Their response was very swift and extremly kind! This was a fantastic experience and I fully recommand to use their exceptional services! Barbara